Personal Story Reset
Rolin – Human Ranger – Sanctum of Rall
This is certainly not intended. You should contact support.
They changed the personal story back in 2014, converting into the episode format. At the time, they left out the chapter involving your greatest fear, which was added back a year later. Depending on what you had completed, your progress was reset. If you remember finishing the story in 2014-2015, that’s probably why.
https://forum-en.gw2archive.eu/forum/game/gw2/Personal-Story-Restoration-update/first
Yes, it is intended. No, not a bug. I think you will enjoy the updated Personal Story.
Good luck.