Guild Wars 2

Preface:
There have been a lot of reports about the personal story not advancing since last patch. Many of them are related to the new system of combining the story into “batches” unlocking every ten levels. Please note that this has nothing to do with my problem.

Problem:
I completed the personal story to the point of receiving the quest rewards for the very last quest in Fort Trinity after defeating Zhaitan. However, instead of leaving the instance by the “leave instance” button, I used the northern door of Fort Trinity. My character now lacks the story entry for chapter “8. Victory or Death” in “My story” in the Hero Panel.

My actions so far:
I did contact support about this, who told me they understand the problem but are unable to help me. I was asked to file a bug report in-game, but at the same time was told that I may not get any feedback/response from doing that.

My request:
I understand that not getting back to each player about each bug report is normal procedure for most bugs, but as this problem directly affects one of my main characters I would really not like to be left “hanging in the air” about what consequences this bug may have for this char.

For example, what happens if there is some game content or reward in the future, which requires to have completed the story, and my character does not qualify because the game did not “register” my completion?

I would love to get official feedback if this is a known issue and if anything can be done to “repair” my story log. Thanks!

Screenshot to clarify the issue:
See attachment below

Hi, thanks for the quick reply, but the character has been 80 for a long time. I completed the whole chapter 8 after the 9/9 NPE patch, including the storyquest in which you kill Zhaitan. It happened just a few days ago.

Jeffrey Vaughn.1793:

What level is your character? If you’re under L80, Chapter 8 is locked. Previously, it was possible to do some of the Chapter 8 steps at lower levels, but they’ve all been boosted to L80 and unlock at once.

It’s not that. The journal problems happen for people that were in the late parts of the story, and happened to be caught in the changes. Specifically, it can happen if you were in the middle of the fear arc (which got removed in the NPE patch), and for those that were on early stages of orr invasion (mouth and eye missions), and thus skipped whole new chapter 7 (because invasion parts are chapter 8 now).

Both of those cases seem to break journal now.

(one of my characters, for example, has the last journal entry as chapter 7: comforting the Tonn’s widow, while being at the kill zhaitan part of the storyline. No new journal entry has been added since the patch, even when personal story progressed)

As we had no more feedback after it was clear that a too low character level is not the issue here, I would like to ask if any more people can add reports of completed personal story steps/arcs that fail to show up in the story log.

Please please make sure that you do not fall into the category of “you are too low level and the story will progress once you hit the required level”. I would really like to get relevant reports of level 80s who did the last story chapter (chapter eight) and who do NOT have that chapter in their story logs.

Alternatively, if this changed to “known issue” in the meantime internally, a short reassurance that this is something that will be looked at would be most welcome

I just finished my personal story quest. I was pretty excited to see my story journal and to my disappointment, mine only shows up to chapter 7… this toon has been level 80 prior to any feature patches… this is just sad…

I had a problem like this last night, I think I had already done 3 of the level 70 story steps according to the journal prior to the patch. noticed the ones i were doing from then were said to be level 80 missions in the top right hand corner and they were not getting added to the story journal. As I worked my way through them it changed to say I was now doing level 70 missions again and those added to the journal. After completing the level 70 set all the level 80 missions i had done were finally added to the journal.

I think this is a result of how they switched some of the steps around but if you had already started it you just carried on. You don’t get a different story journal from everyone else though so it won’t unlock the entry unless the next one in sequence has been completed.

Leiu.7918:

I just finished my personal story quest. I was pretty excited to see my story journal and to my disappointment, mine only shows up to chapter 7… this toon has been level 80 prior to any feature patches… this is just sad…

So you did most of the story before the 9/9 patch and now finished it, same as me. Do you remember which step you were on when that patch happened? In my case it was the level 71 quest Liberating Apatia http://wiki.guildwars2.com/wiki/Liberating_Apatia

Goatjugsoup.8637:

I had a problem like this last night, I think I had already done 3 of the level 70 story steps according to the journal prior to the patch. noticed the ones i were doing from then were said to be level 80 missions in the top right hand corner and they were not getting added to the story journal. As I worked my way through them it changed to say I was now doing level 70 missions again and those added to the journal. After completing the level 70 set all the level 80 missions i had done were finally added to the journal.

I think this is a result of how they switched some of the steps around but if you had already started it you just carried on. You don’t get a different story journal from everyone else though so it won’t unlock the entry unless the next one in sequence has been completed.

Thanks for the input. Your observation might be related to the issue, although everything appeared eventually. In my case the whole chapter 8 has still been missing from the journal even after completing the whole story.

I have had a lvl 80 char for months and I was at the story step of lvl 79 Conscript the Dead Ships before patch. So soon the patch came out I noted something were missing from Story Journal. The HUD on top says my next step is now lvl 80 and points properly to a place on world. However, my Story Journal doesn’t show any step as “In progress” or something, it only shows all steps completed up to chapter 7. The last step it shows is Liberating Apatia on chapter 7, even though I’m almost sure it wasn’t the last thing I did before patch (maybe that’s where the swap happened).

To finish, why messing with something that wasn’t broken? Now I’m really confused about my story -_-, I don’t know what I did last neither can retrieve more details about my previous steps. Just now I was beginning to enjoy venturing into Orr and such…

The Sep 30th patch has resolved the issue with the story journal for me, chapter 8 is now listed.