Personal story guild commendation missing

Personal story guild commendation missing

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Posted by: TooNu.4530

TooNu.4530

[spoilers for players]

Hello, I completed my personal story and was awarded a 1,000 guild influence token that I quickly used. Our guild did not receive that influence and the token has vanished as if it were used.

My guild mate was successful using her token and we can see the influence from her account, but not mine.

I used the token whilst still in the celebration area at fort Trinity. Please can somebody investigate this and apply the influence. Thank you.

Personal story guild commendation missing

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Posted by: TooNu.4530

TooNu.4530

Still no change to our guilds influence :/

Personal story guild commendation missing

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Posted by: Khisanth.2948

Khisanth.2948

I had that happen sometime near release it was for the 400 Influence letter from Claw Island. I probably kept checking the history tab every once in a while for what was probably a couple of months. The influence never showed up.

Personal story guild commendation missing

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Posted by: TooNu.4530

TooNu.4530

2 days on and no change to our guild influence

Personal story guild commendation missing

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Posted by: mercury ranique.2170

mercury ranique.2170

The bug section is ment for reporting bugs. As stated in the sticky, they dont comment on each bug and what you report here goes straight to the developpers.

If you want support (not the devs) to manually correct this you can ask them by filing a support ticket at support.guildwars2.com (ask a question). Within max 72 hours they will comment on it.

Mind though, they wont take action if it turns out to be a user error and they have limited tools to alter things on the live servers. It might be that they can’t do this for you. It never hurts to ask them though.

Arise, ye farmers of all nations
Arise, opressed of Tyria!

Personal story guild commendation missing

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Posted by: FangedTerror.3852

FangedTerror.3852

Had a guildy last night fail to realize he was on a different server when he bought influence. None of use had known he had moved otherwise we would have stopped him.

Any chance that may have been a factor?

Personal story guild commendation missing

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Posted by: Khisanth.2948

Khisanth.2948

Had a guildy last night fail to realize he was on a different server when he bought influence. None of use had known he had moved otherwise we would have stopped him.

Any chance that may have been a factor?

Not for me but being in overflow would have been likely.

Personal story guild commendation missing

in Bugs: Game, Forum, Website

Posted by: TooNu.4530

TooNu.4530

Had a guildy last night fail to realize he was on a different server when he bought influence. None of use had known he had moved otherwise we would have stopped him.

Any chance that may have been a factor?

No, this was inside the celebration instance. And as I said, my gf had no problems when applying her commendation.

Personal story guild commendation missing

in Bugs: Game, Forum, Website

Posted by: TooNu.4530

TooNu.4530

The bug section is ment for reporting bugs. As stated in the sticky, they dont comment on each bug and what you report here goes straight to the developpers.

If you want support (not the devs) to manually correct this you can ask them by filing a support ticket at support.guildwars2.com (ask a question). Within max 72 hours they will comment on it.

Mind though, they wont take action if it turns out to be a user error and they have limited tools to alter things on the live servers. It might be that they can’t do this for you. It never hurts to ask them though.

Thank’s I will give that a try right now.