Guild Wars 2

Asking if anyone else is having this problem.
At the end of the mission, just as Rytlock dives in after his sword, I disconnect. I have done the mission 4 times to the same result.
So far submitting a ticket has served no use at all with the response that I got.
As of now, I am stuck and can not progress my storyline.
If anyone else experienced this, how did you get around it?

I’m sorry that the anet support team couldn’t help. This is likely to be caused by something that causes the connection to be severed, with that likely because the cut scene involves relatively little network traffic compared to normal play.

https://www.pingplotter.com/fix-your-network gives a guide to tracking down some of the possible causes, but the other place I’d check is if you are have short timeouts on your router or something such that it disconnects the NAT.

Uh, it may not be nice, but it might also help to skip the cutscene, if you can, as soon as it starts playing, and see if that helps. If you keep up network traffic levels you might avoid the problem, even though it hasn’t gone away.

Good luck.

I can’t skip it. No option to due to the fact that I disconnect instantly at that same point. I have repeated this 5 times now and all tech support wants to do is check to packet loss and time outs when that is NOT the issue. If it was, it would be happening in more than just that one exact spot every time. I have run all the tests. I have done full repair and tech refused to be of any use. I’ll end up being told “sorry…..nothing we can do”.
Sorry, but it’s just very irritating to have played this game for so long and never have problems. Then when I have one, I get crap for help from tech support. They seem to be moderately useless so far.

What response did you get from Support? It seems atypical of other people’s experience.

(It’s harder to help you without all the data that you have about what’s going on.)

Kreeping Doom.2890:

I can’t skip it. No option to due to the fact that I disconnect instantly at that same point. I have repeated this 5 times now and all tech support wants to do is check to packet loss and time outs when that is NOT the issue.

Have you sent them proof (eg: screenshots showing no packet loss or timeout, or whatever it is that confirms) that it isn’t caused by network issues? Did they continue to ask you to check for those using the same tools, or did they ask for different tools being used?

There has been a bunch of people with cutscene related disconnects. They fact that they all have a cutscene in common is a bit suspicious.

Do other cutscenes trigger this? Easiest on demand cutscene is probalby the Zephyr Sanctum Model if you have it or know someone who does.

Khisanth.2948:

There has been a bunch of people with cutscene related disconnects. They fact that they all have a cutscene in common is a bit suspicious.

Do other cutscenes trigger this? Easiest on demand cutscene is probalby the Zephyr Sanctum Model if you have it or know someone who does.

It’s worth noting that at least some game engines play cutscenes “locally”, and don’t really do much traffic to or from the server during them. So, if you were disconnected from the network half way through it wouldn’t notice until the cutscene ended and, boom, disconnected.

I get the strong impression that this is also the case with GW2, though I have not dug out tcpdump or wireshark and debugging it to that level. If anyone who has this problems knows how to do that, though, that would be interesting to know about.

This is reinforced by the fact that for some users, `-clientport 80`, `-clientport 443`, or using a VPN, resolve the disconnect-in-cutscene issue, which points fairly directly at some sort of broken packet manipulation of some sort, probably done by the ISP to “throttle torrents” or something equally awful.

so… yeah, it could be a systematic thing, and if someone can give a recipe to reproduce it I’m one hundred percent down to try it as well, see if we can generate it for someone who doesn’t experience it.

after all, the hardest part of getting a bug fixed is QA and the developer being able to make it happen on demand….

I have been speaking back and forth with Tech and they are trying. Problem is they tend to want to go through all the automatic scripted responses. This is the only cutscene that has triggered this problem. I have had some random disconnects while play like so many other people, but it’s few and far between.
This however is repeatable. Every time I run this mission (7 times now), at that same instant right after Rytlock jumps in after his sword, I disconnect.
There is no option to bypass this cinematic.
I have check on packet loss and while connected to ncsoft servers, there were none.
I’m running on Xfinity with no secondary router, so IGMP or Port scanning is not an issue.
I even completely turned off the firewall in the modem to allow all ports and still have the same problem.
I do not have this issue in any other mission or in any other cinematic or cut scenes.

At this point I am trying not to through my hands up and it’s getting harder lol.
I enjoy this character a great deal and don’t want to end up with a dead end and unplayable story line.

I don’t know if you would find this palatable, but you might consider playing through with someone else who has started the episode, and then taking credit. I don’t know if it would make any difference (you could minimize the screen before the cutscene – that always made a difference on my computer), but worth a try. The only difficult thing might be finding someone on the same arc and at the same place in the Story.

Good luck.