Pre-Ordering PoF deletes HoT

Pre-Ordering PoF deletes HoT

in Bugs: Game, Forum, Website

Posted by: Nash.2681

Nash.2681

My wife ran into a weird bug yesterday.

Even though I didn’t want to buy PoF (yet) for various reasons, she talked me into it yesterday.
So we both pre-ordered it ingame through the gem store.
The buying process was fine, we both received two ingame mails shortly after with the bonus items, aswell as the lvl 80 booster. So far so good.
Then my wife changed her character, selecting her Daredevil… which suddenly was a regular Thief and the “you’re missing some traits icon” was highlighted. So she opened the trait panel and the bottom traitline indeed was empty. She wanted to re-add the daredevil line and an error occured saying something like “this features is only available when you own Heart of Thornes. For more infos and purchase option, plz click this link”.
You can imagine she was like “what the…?!”.
I told her to log-out and -in again and it seems it fixed the issue, she was able to select Daredevil again and so far no other characters seem to suffer from the same issue, but still it was kinda weird, esp. since there was no issue at all on my own account.

XMG U716 (i7 6700, 16GB DDR4@2133Mhz, GTX980m, Samsung 850Evo 250 GB, Seagate SSHD 500GB)

Leader of “Servants of Balance” [SoB], a small guild endemic to the FSP.

Pre-Ordering PoF deletes HoT

in Bugs: Game, Forum, Website

Posted by: voidvector.2780

voidvector.2780

You might want to file a support ticket to fix it for the account.

Pre-Ordering PoF deletes HoT

in Bugs: Game, Forum, Website

Posted by: Inculpatus cedo.9234

Inculpatus cedo.9234

^OP stated logging out and logging back in fixed the issue. I think he was just bringing the anomaly to the attention of the QA Team. =)

Pre-Ordering PoF deletes HoT

in Bugs: Game, Forum, Website

Posted by: Nash.2681

Nash.2681

^OP stated logging out and logging back in fixed the issue. I think he was just bringing the anomaly to the attention of the QA Team. =)

100% this, the candidate scored a hundred points
Just wanted to share this so others that might experience the same know
a) that they are not the only ones and
b) how they can potentialy fix it themselves.
And ofc to bring it to QA attention if they want to look into it and fix it.

XMG U716 (i7 6700, 16GB DDR4@2133Mhz, GTX980m, Samsung 850Evo 250 GB, Seagate SSHD 500GB)

Leader of “Servants of Balance” [SoB], a small guild endemic to the FSP.