Guild Wars 2

Are our posts even being read?
Not trying to be rude or argue with people.
I am loving this game, but a lot of bugs have been reported in this forum and we don’t even get responses.
I’m not looking for insta-fixes, but a response would be nice.
I am constantly reading comments that are asking for official responses and those posts just end up going to the 5th+ page.
I know there are problems with hacked accounts and people not being able to even log in, but a response to people would be nice.

There are posts about Skill Point events not working, the asura face being black, party and dungeon bugs, the dodge bug, the rewards from story quests being bugged, etc.
Some of these posts are almost a week old which is absurd.
They nave no replies and they still aren’t fixed.

What’s the point of having a bug forum if nothing is being fixed or even replied too.

Well, since the forum has been opened 84 pages of bugs (roughly 2500 bugs) have been reported that is in about 2 weeks time, which is about 10 workdays. Then there are about 125 people working @ArenaNet roughly devided over Staff, Art, Sound, Coding (engine/server), Content, QualityAssurance, CustomerSupport. So realy roughly that means about 18people per department.

Now take into account that true bugs need the following steps.
1. The bug needs to be confirmed / repeatable (this is done by QA)
2. The reason for the bug needs to be discovered (this is partially done during QA, as they pass on the bug to the department they think it has to do with), then a person from this department has to start digging through the bug.
3. The bug then has to be solved in which ever way possible
4. The new ‘code’ is now passed on back to QA, which test the whole thing again to make sure the fix didn’t cause some other bug, and to test if the bug is truely fixed.
5. The new code has to be integrated into all the other new code and compiled into an update…

So depending on the severity of the bug, and this process above working as fluidly as it can (but with the interdependencies of advanced software that is almost certainly not going to happen), i would guestimate that every person can clear about 2 bugs a workday (that counts for all the people, so also those that don’t even do bugfixing, like staff or support teams). Some simple math: 125 people, fixing 2 bugs & having 10 days to do so, that would mean they ‘could’ have fixed 2500bugs, and all the pages of bugs would have been solved by the next update. ‘BUT’ appart from easy fixes, every 5 bugs fixed introduce about 1 new bug (and that is likely a lightly guestimate), which means, with some easy math: 2500/5 = 500. These introduced bugs as they are part of bug fixing, go before any other bug. Which means there are about 500 bugs on the pile. Obviously it’s more likely that there are more, as i realy took a very ‘positive’ approach to all of this (esp. the amount of people that fix bugs, the amount of bugs that can be fixed in a day, and the amount of new bugs introduced by trying to fix another)

Then to get to the, why doesn’t anybody answer, well there are 6 Community managers, and a couple of mods. Besides answering the 100s of posts made on this forum, they also have their regular jobs to do. What should set your mind at ease is that various bugs do get an answer, it may not be the answer we all long for (this piece of software is now completely bug free!) but it shows that this forum is looked after…

TL&DR, this is not a bug, you just seem to miss the full scope of what is possible and what it takes to do so…

Well done, Arghore!