Guild Wars 2

Hello, I have not played for about a couple of weeks, and when I came back around August 14 I have been experiencing the screen just randomly blacks out. I hear audio but doesn’t seem to respond to any presses or clicks. From there I am forced to close the game (Alt+F4) and relogin. The problem is recursive.

1) blackout on Tequatl incidents about 4 times. I have been on the map for about 30 mins before Teq spawned, and then about 5 mins later i get the black screen.
2) next day, the same thing happened. (I have missed the rewards on both occasions)
3) I am on Lion’s Arch today August 16, and watched the Breacher Summary cinematics. Afterwards I chose Marjory, Kasmeer on the NPC, and a few moments after choosing Rox option I got the black screen.

I am using Lenovo Yoga 11 Ultrabook
Windows 8.1 Single Language
Intel® Core™ i5-4210Y CPU @ 1.50 GHz
8.00GB RAM, 64-bit OS

I have not pre-purchased HoT yet.

please let me know what other information you need, I cannot continue to play like this Thank you in advance.

Yup, I have been experiencing it too on past weeks. The only thing you could do is forcing close the game via Alt+F4 and opening Options through shortcut key (usually F11). It’s like a disconnect but with no error messages and no previous signals of it happening, like lag or something. Also it happens at very random times, since merely standing still until fighting big bosses.

I thought it might be some issue on heavy graphics scenes too like boss fight, but after encountering it with just sitting and talking to npc i really dont know anymore :/

All I know is I have not encountered this issue the last time I played, so i’m suspecting it has to be some patch between July 23 to August 14.

Right now I am discouraged from playing because I fear it will just disconnect at important times and just frustrate me. I hope they figure out the problem soon…

Kaous.4869:

Right now I am discouraged from playing because I fear it will just disconnect at important times and just frustrate me. I hope they figure out the problem soon…

That just happened to me. Once I got that during Jormag but luckily I was put back on the same map. Then later I got that after killing a champ, luckily again I was put back on the same map then no reward lost, but that’s annoying.

Actually, I had already reported it here: https://forum-en.gw2archive.eu/forum/support/bugs/Wth-Constants-disconnects-and-losing-credit

That post is 18 days old, shouldn’t we follow that up?

Hello today i made a ticket about this ! and i got an asnwer from customer support. i will copy paste my question and answer from Anet.

I have not seen any difference in preformance with new driver.
my question:

Roywerkhoven
Aug 17, 09:43

hello customer support. Ive been encountering some weird freezes of the game. The screen freezes but the game is still running on the background. its like the game forces a alt tab but it doesnt actually changes the screen. im running a dual screen monitor set up and never had any problems before. This is been going on since a few days afther the extended graphic options. its starting to make my game experience less joy full. I have changed my graphic options numerous time and went from windowed full screen to full screen. but no luck fixing this issue. So again the game freezes. nothing moves or i cant use the cursor. but the music is still playing and i hear my enemies and so fort. so i know the game is stil running. then i will move my cursor to me other screen press the other screen and then game fast forward to the point where it should be. im either dead or just standing still in the game because this freeze takes about a second or 2. In windowed mode i get black screens wile loading and a few hick ups. like a stutter. then the loading screen again and im in a map afther its done. some times in full screen mode my game also freezes like discriped above. but because i cant move my cursor to the other screen in full screen mode i have to use Alt Tab to the desktop and back to the game again. then im either dead when in combat or standing where iwas standing indicating that the game keeps running but its just a freeze of the screen and not the actual game. also i can hear the sound keep going on indicating that the game does not stop but its really a graphic issue. Please Help this is making my game exprience les joy full !

answer:

Roy,

Thanks for getting back to us.

The problem you are having may be due to out dated graphics drivers on your computer. Please make sure that you have the latest video card drivers from your video card manufacturer (AMD, Nvidia, Intel). The websites in the links provided below have an auto-detect feature which will detect your graphics card and operating system and will locate the most recent driver for you.

AMD autodetect: http://support.amd.com/us/gpudownload/windows/Pages/auto_detect.aspx
Nvidia Autodetect: http://www.geforce.com/drivers (Click “Auto-Detect your GPU”)
Intel Autodetect: http://downloadcenter.intel.com/default.aspx?lang=eng

If this does not fix the issue try turning down the graphics settings to see if it improves.

If these links do not work, or you are on a laptop, you may need to contact your computer’s manufacturer as they may have put proprietary drivers on your computer that you will have to receive through them.

Regards,

GM M.D.S_Geist
Guild Wars 2 Support Team
http://help.guildwars2.com/

So im happy im not alone with this issue. Any one knows if there is a fix already ?

I experienced a frozen screen yesterday, with sounds running on background : more than 80 people on screen for a guild challenge, high graphics setup, Intel I7-3770K + NVidia GTX 970, all drivers up to date.

I also think the answer is very short sighted. he asked my to send a file about my PC with the Game Advicsor. This file gifs every litle detail about my PC even info about which programs i run when my PC is on, which i have de-installed in the past history etc. and he’s saying " If these links do not work, or you are on a laptop, you may need to contact your computer’s manufacturer as they may have put proprietary drivers on your computer that you will have to receive through them." He can see that i don’t run on a laptop and run on a very high spec PC custom made with most drivers up 2 date. and again never had any problems with my drivers in the past year. it only started afther the graphics update.

I have been coping with a very similar issue for some time (way before the graphics update) and it seems that this might be the case here. The problem most probably lies in TDR – Timeout Detection and Recovery feature in Windows Vista and Windows 7. When it detects that the graphics card ) has not responded within a certain timeframe, it forcibly restarts the driver or shuts it down to prevent potential malfunctions. The only workaround that worked for me was to manually change the TDR value in system registry, but I’d advise against it unless you are absolutely sure there is nothing that helps. Don’t want to invalidate the tech support here, just chiming in, as the described scenarios are most probably connected with TDR.

in my case i ‘ve been getting the blackouts every 2 mins,the game is unplayable at this rate.i have also updated my drivers but no changes so far.hope we get a fix soon as i have already bought the expansion,it’ll be a horrible experience if this goes on.

I7 4720hq, NVDIA gtx 970m 3gb, 24 gb of ram.

ok thanks,ill let you know how it goes.

I used to have a similar issue to this, it would mostly hit me in WorldvWorld. I thought it was graphics and tried a different GPU and still had the issue, but I played on someone else’s internet connection and it worked. It turned out I had to update my router, so if you feel uncomfortable poking around in your router, try your account and machine on another connection to effectively rule this option out.

Kaous.4869:

That post is 18 days old, shouldn’t we follow that up?

Well, if you want to follow through that thread feel free to do so, it hasn’t gotten any response yet though :S

I don’t know if a mod mistakenly merged threads or if people posted by themselves but it seems the issues that ShadowBumble.3504 and actarus.8319 reported is different from mine and Kaous.4869, unless they meant with “freeze” a different thing than what I read. OP reported a screen blackout, that’s different from a “freeze” which is when you cannot do anything as it becomes unresponsive.

In my case and apparently OP’s it doesn’t “freeze”, the game is still responsive as I can even open Options window by hitting a hotkey, but I’m unable to do anything else than that or close the game via Alt+F4. Oh, I can even bring up Log out panel by hitting Ctrl+F12 but it only gives me “Log Out” and “Cancel” as option and Log Out does nothing. My graphic drives are up-to-date so I don’t think the “solution” for them would apply for me.

By the way, thanks Galie for replying and if it’s not asking much could you or anyone take a look at the thread I linked before? I gave more details about my issue there and it would be appreciated.

That thing that ShadowBumble.3504 mentioned “game fast forward to the point where it should be”, that used to happen to me, I think that was the thing that the black screen thing replaced, except of course now it doesn’t take me to the point where it should be and just a black screen.

Right now I’m just simply unable to play and I’m just waiting for the next patch which would hopefully contain a fix for this.

I just had my first black screen when playing WvW. Not a graphics driver crash message and I could switch to window and back. Screen stayed black until I closed GW2.

It would be nice to have Connection recovery ported from GW1 to GW2 for cases like this.

System specs:
https://tweakers.net/gallery/23645/inventaris/?inv_id=515630
Nvidia ForceWare 355.60, Windows 7 x64

For those afraid of the dark:

? Fear not this night
You will not go astray
Though shadows fall
Still the stars find their way

Awaken from a quiet sleep
Hear the whispering of the wind
Awaken as the silence grows
In the solitude of the night

Darkness spreads through all the land
And your weary eyes open silently
Sunsets have forsaken all
The most far off horizons

Nightmares come when shadows grow
Eyes close and heartbeats slow

Fear not this night
You will not go astray
Though shadows fall
Still the stars find their way

And you can always be strong
Lift your voice with the first light of dawn

Dawn’s just a heartbeat away
Hope’s just a sunrise away

Distant sounds of melodies
Darting through the night to your heart
Auroras, mists, and echoes dance
In the solitude of our life

Pleading, sighing arias
Gently grieving in captive misery
Darkness sings a forlorn song
Yet our hope can still rise up

Nightmares come when shadows roam
Lift your voice, lift your hope

Fear not this night
You will not go astray
Though shadows fall
Still the stars find their way

And though the night sky’s filled with blackness
Fear not, rise up, call out and take my hand

Fear not this night
You will not go astray
Though shadows fall
(Still the stars find their way)

Fear not this night
You will not go astray Though shadows fall
(Still the stars find their way)

And you can always be strong
Lift your voice with the first light of dawn

Dawn’s just a heartbeat away
Hope’s just a sunrise away ?

That’s relieving but also not, I thought I was the only person getting this but I guess not lol, I’m on windows 10 and I’m running a 960 on the 355.60 drivers and it still happens, I thought it was just windows 10 issues or the drivers or both but I’ve gone back to older drivers and that didn’t fix it and it also happens in bf4 and even civ 5 but only if I run it in dx10-11, if it’s ran on 9 it works fine, I don’t know if my rambling helped but maybe it will and hopefully someone could even help everyone out on this issue because honestly it’s made me personally go nuts lol

So I just finished updating today and tried to see if the issue was resolved…

It wasn’t.

I was on teq map, got the black screen after 10 minutes. I reconnected and got on a new map, got the black screen after 2-3 minutes.

I really don’t know what to do anymore…

ok after going through multiple emails with anet and having tried everything from reinstalling the game to using previous graphics drivers,changing startup services using msconfig,im still getting the disconnects,this happens every 2 to 5 mins.the game is unplayable.was working on record runs but couldn’t do it due to the disconnects.something is wrong with the client and i cant identify the issue.hope a deeper investigation is being done on this,i would hate to play the expansion with these issues.plz fix it.

Alright. I just updated my client with the latest patch…

I don’t know what you did, but it looks like the issue has been FIXED!

I was finally able to do Tequatl without getting disconnected. I’ll play for longer hours on the weekends and see if the issue would recur, but so far it’s looking pretty good.

leonidash.9416 can you report how it goes on your end?