Guild Wars 2

My ranger was left in lion’s arch several months ago but when I tried to load her now I get error code=7 and the game crashes. Can I have my Ranger back please?

Something this account/character specific may require a support ticket…

Tried that a few weeks ago, still can’t access her

As your character is stuck in addition to having the Error 7 issue, I do not think deleting the local.dat file or running " -repair" on the client will help as has helped others with stuck characters in the past. If you want to give those options a try I can help with that as well.
Many things seem to be possible causes for that error, so it may be related to a modem/router setting or being connected wired/wirelessly to it, as well as some other possibilities. Honestly, I don’t think anyone really knows an exact cause or blanket solution to it.

One thing to try is:
Are you currently using Windows XP?
If so, you may need to manually update Root Certificates (as XP users must do).
Update the Root Certificates and see if this helps resolve the issue as I have seen it help some others with the Error 7 issue.

Update for Root Certificates for Windows XP [November 2013] (KB931125)
http://www.microsoft.com/en-us/download/details.aspx?id=41084

May also want to try:

• Open the command prompt.
  Start > Program > Accessories > Command Prompt; or Search/Run “cmd”.
• In the command prompt enter the following commands one at a time followed by hitting ‘Enter’.
  (copy then right-click > Paste in the black window if you would prefer to paste each one):
• ipconfig /flushdns
• netsh winsock reset
• See if you are still unable to load that character and still have the Error 7 problem.

As for the other options I mentioned of deleting the local.dat and running " -repair", here are those steps if you want to give those a try or already have tried them. Otherwise, disregard this post:

Delete the local.dat file
Deleting this file will also cause you to lose your saved game settings (graphics, stored login data, etc.) but may fix the problem. If you rely on your stored login info to log in, make sure you can recall what your login info is as the stored login info is also cleared.

The quickest way to do this is to:

• Ensure your game is completely closed.
• Hold your Windows Key and press ‘F’ to open your Windows Search.
• Search for “Local.dat”. 2 files will be found.
• Ignore the “Local.dat” file that is in the game installation folder.
• Delete the “Local.dat” file that resides at:
  “C:\Users\YourComputerUserName\AppData\Roaming\Guild Wars 2”
• Load up your game normally and see if the character can load properly.
• You will notice that your settings are reverted to default. You should reconfigure your game settings once again to your preference.

Check the game for errors and repair it

• Close your game completely.
• Next, make a copy of your Gw2 game shortcut and rename it “GW2 Repair” or to something that you will recognize it for being only for running a repair on your GW2 installation.
• Now, right-click this “Gw2 Repair” shortcut and click on “Properties”.
• On the “Shortcut” tab look in the “Target:” field, you should see:
  “C:\Program Files (x86)\Guild Wars 2” or wherever you have Guild Wars 2 installed.
• After the closing quotation marks in this line put a space and then add -repair
  It will look like this but with your GW2 install location:
  “C:\Program Files (x86)\Guild Wars 2” -repair
• Hit OK after making this change.
• Run this repair shortcut. Your game will run through a repair cycle and fix any damaged files it finds.
• After it runs through, start the game using the normal GW2 game shortcut (not the repair shortcut) and see if your character can load properly.

Aye ta i’ve tried that and don’t have XP, whats weird is my other chars in LA can be accessed fine, it’s just my ranger???

If you haven’t yet, check your Windows Update (in your start menu) for installation and/or updates to the .NET framework. Making sure it is installed and updated has also helped resolve some Error 7 issues. May also check for some Root Certificate updates in Windows Update as well.

Other info if you don’t mind:

• Which Windows are you using?
• What is the exact error code that is presented to you?
• Are you connected to a DSL/Cable Modem or a router?
  • Directly connected through a wire to it or wirelessly?

Another thing to try is “/clientport 80” if you haven’t yet.

• Right-click your Gw2 shortcut and click on “Properties”.
• On the “Shortcut” tab look in the “Target:” field, you should see:
  “C:\Program Files (x86)\Guild Wars 2” or wherever you have Guild Wars 2 installed.
• After the closing quotation marks in this line put a space and then add
  /clientport 80
  It will look like this but with your GW2 install location:
  “C:\Program Files (x86)\Guild Wars 2” /clientport 80
• After making sure you also included the “space”, hit OK.
• Run the shortcut to load the game and see if the character can load up properly and without any Error 7 issues.

My Ranger….SHE LIIIIIIIVES. THANK YOU. Tried that repair thing again (even though i’d already done it but alright) and managed to retrieve her from LA. Ty again

!!!
That’s so awesome. You’re quite welcome. I have no idea why an Error 7 issue was corrected by running a ‘repair’, but whatever worked! If you happen to get random disconnects or more Error 7’s and stuff or whatever, do not hesitate to pop in here (or tech support forum) again.

Happy adventuring!