In wow the reports a player makes can be adjusted or deleted. I can see benefits for both parties in this.
More detailed (can edit, update, improve bug info.)
Feedback (have a notice when it has been looked at.)
Releaves the helpdesk (Wrong bugs can be deleted, no support time wasted.)
I like this game, it does not has to be a second wow, certainly not but i think there are some good things that might be considered copying