Guild Wars 2

I have submitted a ticket and then after explaining my situation, I was told to submit a game bug as per my support ticket:

https://help.guildwars2.com/requests/594539

Background on issue (as submitted on ticket, I’ve already submitted an ingame bug report as recommended and would like an answer/rectification):

’ve been rewarded the fervid censer based on the the completion of “Southsun Volunteer Fieldwork” in the Southsun living story. I have the achievement as you can see in my account.

Let me please re-account the situation, prior to the April 15 update I have transmutated the Green Quaggan backpack over the Fervid Censer knowing that if I did not like it I have the transmutation splitter to get back my Fervid Censer. According to your FAQ:

What happens with gear that I currently possess that is already transmuted?
The skins for both of the items used in the most recent transmutation of your gear will be unlocked in your Wardrobe in this situation. This means that you will have skins representing your most recent stats and appearance choices for each transmuted item.

Based on that FAQ, I actually waited till April update goes live since I would have my fervid censer skin as well as the green quaggan backpack. However, the fervid censer skin was NOT unlocked in my wardrobe even though it was my most recent transmutation (this particular incident occurs across all my armors i have transmutated over ie losing the previous skin and only retaining the current skin)

Based on my explanation, I should have the fervid censer skin unlocked in my wardrobe but it is not so. I would like to have that skin back. Thank you.

screenshot of wardrobe and hero panel

That screenshot isn’t very helpful in proving your case. We cannot see any stats on it. Take another one with you mousing over your equipment. That way the stats can back up your claim.

Thanks Zeivu, updated with stats however I’m not sure how that would help as prior to the April patch using a transmutation stone I transmutated a different stats over the one which the Fervid Censer has (I just kept the skin).

here is a screenshot of the achievement if that’ll help:

Short answer: you screwed yourself.

Long answer: You didn’t start with a Fervid Censer. You started with a Rabid Spineguard. You then transmuted it twice. Items that have been transmuted will only unlock the base skin (rabid spineguard, which doesn’t have one) and the last transmuted skin (your quaggan backpack). Fervid Censer is lost forever.

Assuming the devs haven’t gotten back to you about this, you can risk that they will grant you your fervid censer (they seem to be pretty forgiving, and you evidently have proof), or you can go farm some tokens and buy one while it is still available.