OK so I post this simply because I wish too vent and air how I feel about the way Anet and its code of conduct is being used in a very blinkered way.
I never exploited snow flakes, I don’t look to exploit or break things I just play games, nothing more nothing less…
So if I had discovered this exploit in game what would I have done?..
Too any player reading this what would you have done?
I mean we all like gold, right?
Is their any possibility that an innocent person would just salvage over and over again thinking that it was allowed due the fact it was in the game build the company have released to the public?
IMO I’m sure there will be players who have been banned who simply thought they found a good deal when crafting/salvaging these items then they rinsed repeat to maximize profit (Merry Christmas they thought maybe ;P).
Not everyone is a forum/reddit dweller, not everyone has played an MMO before and more importantly why for something SO important that potentially could have broke the economy did it take almost 3 days to be patched?
I feel as if ANET are using their TOS as a smoke screen to use when they drop the ball as badly as the players do!
Part of me wants to say this is why I have read so many bad customer service threads and comments running rampant in the land of internet suggesting Anet’s iron fist is certainly over rated but again I take much of what I read with liberal amounts of salt.
Let me paint you a picture, I used to work for a large Insurer for a department which was meant to combat fraud. Like any Insurance company we had T&C’s to protect customers as well as the company, but eventually this T&C document was abused to increase the departments profitability by declining peoples claims for any of the reasons mentioned in the document regardless of circumstance to most horrific effect.
It was legal but was it right? NO NO NO AND NO and as a result the department was shut down because eventually a customer went public and the company looked atrocious due to its behavior and rightfully so."
Now I am all for punishing the guilty however from that experience and working for that company I realized this IS why companies have these clauses so they have the right to exercise them and ultimately use their say to manage their own product/customer base.
This is where it comes down to ANET to manage a situation they very much created (via buggy releases which are standard thoroughfare for any vet) in a more consistent manner even if it means devoting more man power and money to the cause.
Issue temp bans and perform roll backs because lets be honest banning those accounts will do nothing to stop people exploiting in the future the only thing which will stop this is a more rigorous testing mechanic from the Devs end prior to release.
A certain percentage of gamer’s will always look for exploits its just the way it is so make their time worthless and roll it back that is it!
Don’t try and effect their wallet and unless they have been warned officially it is not fair to simply outright ban someones account.
As a community our finger could be pointed back and maybe you guys allowed this bug to be released to lure people in to ultimately ban them because a certain percentage of them will again buy your subscription free game and they will.
Another copy will be bought buy some of these exploiters and Anet must know this.
So banning doesn’t fix anything for anyone IMO. Its just a deterrent.
Apply a more human and holistic view of the service you are meant to provide because when a simple recipe causes so much controversy I have very little faith in the amount of due diligence being paid to protecting my personal information. This does effect ANET in a massive way as I wouldn’t buy gems because I fear my details are not in the hands of a company I can put my faith in.
TL:DR?
Anet should not just perma ban without issuing warnings first, I feel like someone hides their mistakes behind TOS then finds the most viable way (financially) to spin the fiasco which always up to now has resulted in perma bans.
Thanks and sorry any bad grammar.