Guild Wars 2

I just bought Permanent Bank Access Contract for 715 Gold on TP. In my excitement i double clicked the item in the sell items tab and not my inventory. With my luck the List My Item button was at the same place i double clicked. Therefor i instantly sold it to the highest bidder which was 710 Gold. So when i went to collect my money it was only 1 copper in my Delivery Box, and i saw that i just sold it for 2 copper. Also, the lowest bidder was 24 silver. So how can i get my Gold back?

You can contact the CS Team and ask for assistance. Top/Bottom of Page – Support – Submit a Request

Good luck.

Well i tried the CS but they said they cant help. They told me to report the bug in game and post it in the forums to see if anyone had the same problem.

Hope they can fix this soon, because i’m not going to play this game until it’s fixed. I just lost a month of gathering, and if they say 1 more time that they cant help, i’m going to flip out.

It is sad. Trade Market Window is bugged – sometimes I bought two same items or when I click to quatity box, cursor “accidentally” focus inside price box etc…

BTW if CS responds as you type before, they just copy+paste answer = same like G.T.F.O. we have no time for you – which is pathetic from ANet support but reality.

Ask for your ticket to be escalated. Sometimes, the person responding first doesn’t have all the information they should about special cases.

edit: kitten filter doesn’t like “who” followed by words beginning with “re”

MrPeder.5836:

I just bought Permanent Bank Access Contract for 715 Gold on TP. In my excitement i double clicked the item in the sell items tab and not my inventory. With my luck the List My Item button was at the same place i double clicked. Therefor i instantly sold it to the highest bidder which was 710 Gold. So when i went to collect my money it was only 1 copper in my Delivery Box, and i saw that i just sold it for 2 copper. Also, the lowest bidder was 24 silver. So how can i get my Gold back?

OP, I’m sorry for your situation. And, as mentioned, you’re not the first to run into this TP glitch. Back in the fall of last year when Anet updated the TP, which gave us many TP improvements but introduced this issue, me and some other folks that “speed sell” out of our inventory ran into the “button not updated yet” bug. When the sell screen in the TP loads, and if there’s any lag at all, the “Sell Instantly” button actually comes up as a “List this item” button. The “List this item” button defaults to selling things at the lowest amount possible (a few friggin’ copper) and insta-sells your item w/o confirmation when clicked.

This bug has been going on since early Oct of 2014. (I dug it up):

https://forum-en.gw2archive.eu/forum/support/bugs/My-48-silk-scrap-sold-on-tp-9c-each/first#post4467808

IMHO worst case scenario should have been you sold your purchase for 710g and lost a few gold. Losing hard earned gold of any amount is dreadful, but losing a few gold out of 700+ wouldn’t have been the end of the world. (I’m guessing you’d just sucked it up and bought the item again and called it a day.) But what happened to you happened because this bug has not been fixed since the inception of the new/current TP last fall. (The Sell Instantly button should never ever say List This Item. And, ideally, any 100g or more sell should require a confirmation imo.)

Maybe you can point CS to the above thread and then they can see that this is an OLD PROBLEM that Anet has not fixed, which has caused you this major injustice. (This should have been fixed by now.)

Good luck! I hope this helps.

Krypto.2069:

MrPeder.5836:

I just bought Permanent Bank Access Contract for 715 Gold on TP. In my excitement i double clicked the item in the sell items tab and not my inventory. With my luck the List My Item button was at the same place i double clicked. Therefor i instantly sold it to the highest bidder which was 710 Gold. So when i went to collect my money it was only 1 copper in my Delivery Box, and i saw that i just sold it for 2 copper. Also, the lowest bidder was 24 silver. So how can i get my Gold back?

OP, I’m sorry for your situation. And, as mentioned, you’re not the first to run into this TP glitch. Back in the fall of last year when Anet updated the TP, which gave us many TP improvements but introduced this issue, me and some other folks that “speed sell” out of our inventory ran into the “button not updated yet” bug. When the sell screen in the TP loads, and if there’s any lag at all, the “Sell Instantly” button actually comes up as a “List this item” button. The “List this item” button defaults to selling things at the lowest amount possible (a few friggin’ copper) and insta-sells your item w/o confirmation when clicked.

This bug has been going on since early Oct of 2014. (I dug it up):

https://forum-en.gw2archive.eu/forum/support/bugs/My-48-silk-scrap-sold-on-tp-9c-each/first#post4467808

IMHO worst case scenario should have been you sold your purchase for 710g and lost a few gold. Losing hard earned gold of any amount is dreadful, but losing a few gold out of 700+ wouldn’t have been the end of the world. (I’m guessing you’d just sucked it up and bought the item again and called it a day.) But what happened to you happened because this bug has not been fixed since the inception of the new/current TP last fall. (The Sell Instantly button should never ever say List This Item. And, ideally, any 100g or more sell should require a confirmation imo.)

Maybe you can point CS to the above thread and then they can see that this is an OLD PROBLEM that Anet has not fixed, which has caused you this major injustice. (This should have been fixed by now.)

Good luck! I hope this helps.

Thank you for helping me, i can see what i can do.

Illconceived Was Na.9781:

edit: kitten filter doesn’t like “who” followed by words beginning with “re”

[Barely on topic:] Statements referring to the kitten filter always have me guessing whether the person posting actually typed the word “kitten.” Because, I mean, yes—it’s a kitten filter. But mad people sometimes get madder when they’re censored, and then it’s “kitten the kitten kitten filter.”

But yes, OP, do what Illconceived suggested.

MrPeder.5836:

I just bought Permanent Bank Access Contract for 715 Gold on TP. In my excitement i double clicked the item in the sell items tab and not my inventory. With my luck the List My Item button was at the same place i double clicked. Therefor i instantly sold it to the highest bidder which was 710 Gold. So when i went to collect my money it was only 1 copper in my Delivery Box, and i saw that i just sold it for 2 copper. Also, the lowest bidder was 24 silver. So how can i get my Gold back?

This is not the first time the game has made a mistake.

It doesn’t matter where or how or when, the game is making mistakes.

So many people are being cheated out of virtual items that should all have alpha-numeric tags like all decent MMOs do.

I had to beg for weeks for help before my-real-world, bought and paid for sickle was returned – and it isn’t the last thing that “went wrong” in my account – the other is still unresolved.

Koralovec.9175:

It is sad. Trade Market Window is bugged – sometimes I bought two same items or when I click to quatity box, cursor “accidentally” focus inside price box etc…

BTW if CS responds as you type before, they just copy+paste answer = same like G.T.F.O. we have no time for you – which is pathetic from ANet support but reality.

That is exactly what support here feels like.

I’ve never seen such bad support from any game – not WoW, not SWTOR, and not any game that has any decent following – this one just seems to ignore, or worse, denigrate its own customers.

Well i tried to ask them but this is the response i got:

Hello Peder,

Thank you for your patience and updating us regarding this issue.

We have double check your request and while we understand that you would have preferred to receive a different response to your petition, we must reiterate that we are unable to fulfill your request.

Please keep in mind that future request regarding the same topic will be closed without response.

Regards,

Senior GM Tai
Guild Wars 2 Support Team
http://help.guildwars2.com/

WORST SUPPORT EVER!

I’m sorry guys, but it seems that they don’t want to do anything about this bug. And with that i’m probably going to leave Gw2 for good now. I was looking forward to HoT but with all the new release bugs and the worst support in gaming history combined I don’t see how i can enjoy it.