Guild Wars 2

Hello ArenaNet,

Are you guys tweaking some network/server settings? Most players from Philippines, Malaysia, and Singapore experiencing either extreme latency or can’t even log in at all right now. Only Guild Wars 2 client is affected. The rest of our internet access is fine. Please look into it asap.

Even if “the rest of [your] internet access is fine,” it still could be an ISP or backbone problem, just one that shows up for GW2 and none of the other sites people you know happen to use.

Make it easy on ANet to troubleshoot:

• Create a support ticket and provide them with tracert data (they’ll walk you through how to do this if you don’t already know).
• If possible, confirm that your ISP does not deliberately throttle certain content. (Comcast in the US has been known to do this and, let’s say, make misleading statements about the practice.)

Have the same problem

Illconceived Was Na.9781:

Even if “the rest of [your] internet access is fine,” it still could be an ISP or backbone problem, just one that shows up for GW2 and none of the other sites people you know happen to use.

Make it easy on ANet to do troubleshoot:

• Create a support ticket and provide them with tracert data (they’ll walk you through how to do this if you don’t already know).
• If possible, confirm that your ISP does not deliberately throttle certain content. (Comcast in the US has been known to do this and, let’s say, make misleading statements about the practice.)

Thanks, can you explain “tracert” data? And the lag happened at once to players across different ISPs and different countries. They all just happened to be in the South-east asian region. That several ISPs can simultaneously coordinate throttling of specific content seems rather unlikely.

Same problem here.

If it does load me into the character selection screen, I get some “Transaction in progress” error and get kicked out of the game again.

Website and forums take ages to load, it took me about 3 minutes to even reply to this.

South East Asia as well.

Sylum.1806:

Illconceived Was Na.9781:

Even if “the rest of [your] internet access is fine,” it still could be an ISP or backbone problem, just one that shows up for GW2 and none of the other sites people you know happen to use.

Make it easy on ANet to do troubleshoot:

• Create a support ticket and provide them with tracert data (they’ll walk you through how to do this if you don’t already know).
• If possible, confirm that your ISP does not deliberately throttle certain content. (Comcast in the US has been known to do this and, let’s say, make misleading statements about the practice.)

Thanks, can you explain “tracert” data? And the lag happened at once to players across different ISPs and different countries. They all just happened to be in the South-east asian region. That several ISPs can simultaneously coordinate throttling of specific content seems rather unlikely.

• Using tracert
• For your target IP, using gw2status.de, pick any of the Auth-Server Europa (unless part of NA, in which case, choose from “Nordamerika”. (Better still, try to find out which one you are connected to, via network connections control panel).
• Include that information in your support ticket.

Illconceived Was Na.9781:

Sylum.1806:

Illconceived Was Na.9781:

Even if “the rest of [your] internet access is fine,” it still could be an ISP or backbone problem, just one that shows up for GW2 and none of the other sites people you know happen to use.

Make it easy on ANet to do troubleshoot:

• Create a support ticket and provide them with tracert data (they’ll walk you through how to do this if you don’t already know).
• If possible, confirm that your ISP does not deliberately throttle certain content. (Comcast in the US has been known to do this and, let’s say, make misleading statements about the practice.)

Thanks, can you explain “tracert” data? And the lag happened at once to players across different ISPs and different countries. They all just happened to be in the South-east asian region. That several ISPs can simultaneously coordinate throttling of specific content seems rather unlikely.

• Using tracert
• For your target IP, using gw2status.de, pick any of the Auth-Server Europa (unless part of NA, in which case, choose from “Nordamerika”. (Better still, try to find out which one you are connected to, via network connections control panel).
• Include that information in your support ticket.

Thank you, thank you!

Hello, I visited gw2status.de and entered “tracert auth1.101.arenanetworks.com:6112” into the command prompt, but got the error message “Unable to resolve target system name auth1.101.arenanetworks.com:6112” I tried the other IPs on the list but got the same error message as well. According to the guide, I need to enter a domain name after the “tracert” into command prompt. Is there something I did not get right?