Guild Wars 2

I have a guildie who is new to the game and has never been to Southsun Cove. I took him to Sanctum Harbor Waypoint and the Southsun Cove Transport Facilitator is no where to be found. I searched the forums and the wiki and found no mention of this being bugged. Is he somewhere else now?

there is an asura gate to southsun near the fractal gate, between the fractal portal and claw island portage waypoint