Store Masks Don't Match Preview on Charr
This is a Charr issue. Many head pieces do not line up with the eyes. It is pretty bad, and a year of it seems to give the impression it is here to stay. I’d go to support and just get a refund instead and never buy head items for you Charr.
I don’t think that sort of workaround is a satisfactory solution. If they’re not addressing it, then it’s safe for us to keep bringing it up.