For some reason when playing on the living story, after reaching a certain level/area/mission, the sound turned off. It stopped working at the end of the mission ‘The Battle of Fort Trinity’, during it’s final cinematic, i also just turned lvl 72 at that moment. Since then all missions narratives seem to not work. As for character information just in case it may be the character, i am a (now) lvl 72 norn.