Story quest bug and zone completetion bug.
As for the Personal Story, you may not be of a sufficient level to proceed. Personal Story arcs are available at L10, then L20, L30, etc.
As to finishing Kessex Hills, did you have any other chests waiting in the queue? Did you find any items deposited into your inventory?
You can check the Wiki (link above) for both of these issues to find out what the procedure would be.
If you continue to have issue, you can contact the CS Team, and ask for assistance (link above).
Welcome to Tyria, and good luck!
i did the story when i was lvl 20, i am now lvl 25 and still cannot complete the ringmaster circus quest :\, i went on to complete other zones and i have received the blue chests, but i still have not received the blue chests from kessix hills and im still waiting for it. im concerned that i wont be able to proceed my lvl 30 story without finishing my lvl 20 quest.
Again, if that is the last instance in the L20 arc, you will not receive the mail until reaching L30. You can check it on the Wiki.
As for the Map Completion chest, you would have to contact the CS Team about that.
Good luck.
thats absurd, the 2 people i was doing it with at the time got their rewards. why am i the only one that has to reach lvl 30? we were all lvl 21/22 at the time of completetion
Have you emptied your mailbox and made sure there is nothing waiting for pickup at the TP? Things will queue up if you have too many items.
Good luck.
Yay NPE... once again... :P *sighs* Well, about the chest maybe you better try contacting Customer Support yes, as already said.