Guild Wars 2

I seem to be stuck at Personal Fractal Lvl 66 for a year now.

I have already contacted support, but all I am getting are “theories” (as in “wild guesses”) about how I need to complete each fractal level in order to advance, or that it might be due to possible changes implemented with the release of HoT.

As I told them already:

• I did not start playing Fractals until months after the release of HoT.
• I have already played many tier 4 Fractals with friends (even #100), but it didn’t increase my PSL.
• Screenshot of the status quo attached. Maybe a dev can help me out since support seems to be clueless in this case?

Have you done anything 66+ since you hit 66?

I recommend that you ask for your ticket to be escalated. Re-open an old ticket if easy for you. (or at least include the old ticket number(s) otherwise). If the primary person on your ticket can’t resolve it, they’ll need to look for someone else who can. There’s almost no chance that a dev is going to see this thread (out of all others) and decide to comment on it (out of all others).

There’s nothing specific about HoT that “should” have affected you alone, not without affecting lots of others.

Here’s a couple of other things worth trying, while you wait for support. (Although you’ve probably tried many of these before, worth trying again, if only so you can report to Support that you have done these recently.)

• Repair your client.
• Run a higher level fractal on 1-2 different toons, ideally one that you’ve created more recently or one that you’ve never brought to fractals.
• Run a fractal that you haven’t checked off yet.
• Gamble ecto with Tarrktun (this won’t do anything — the pain of losing will just distract you from the pain of suffering a unique bug, like hitting your finger with a hammer to take your mind off a broken toe).

Among the possibilities are that your personal level is actually greater than 66 and it’s only the display that is bugged. The easiest way to test is to try to open a tier 4, when you’re the only member of the party. (You’ve shown that the higher numbers are grayed out; it’s not clear that you’ve tried to select them.) Another test is to look at how much karma you gain. If you’re really at L66, you won’t gain karma for 67 & beyond.

I’m sorry you’re having trouble with this and I wish there was something easy for you to try or an easier way to get help. Whatever is going on is weird and likely to stump anyone taking a look.

Be patient and gracious with support, even as you insist (patiently & graciously) for them to escalate your issue until it reaches someone who can champion it.

Yes, a senior staff member is on the case now. Let’s see what happens, will keep you posted.

As for the question whether I have done Frac Lvl 66+: I have done several beyond Lvl 66, but not 66, no. Why should I? I leveled up to Lvl 66 without doinf 65 or 64 or whatever. There are several gaps, so why would the counter suddenly stop?

Illconceived Was Na.9781:

• Repair your client.
• Run a higher level fractal on 1-2 different toons, ideally one that you’ve created more recently or one that you’ve never brought to fractals.
• Run a fractal that you haven’t checked off yet.
• Gamble ecto with Tarrktun (this won’t do anything — the pain of losing will just distract you from the pain of suffering a unique bug, like hitting your finger with a hammer to take your mind off a broken toe).

• My client is fine, I have repaired it many times in the past, it had no effect on this issue.
• I can’t run a higher level on another char, as I don’t have AR on any other char.
• Will do, if there is no other solution.
• Very funny.

Also, can’t open a tier 4 myself, as I am Frac Level 66.

Glad to hear someone senior is involved. At the very least, it ensures that your ticket will get a different level of attention.

With regards to trying stuff that doesn’t quite make sense:
There’s a surprising number of software (and hardware) bugs that get resolved when making no assumptions about the cause or the workaround. For example, I had an issue with GW2 crashing on my old machine that could be prevented by shaking the monitor (turned out: I had a melted data cable inside the computer — moving the monitor adjusted the cable just so, and it would work until the next time the plastic cooled and ‘unseated’ itself).

So in effect, the reason for trying something that “should not” work is that the entire reason your progress stopped… well it “should not” have happened, so maybe you can work around it by doing something unexpected, unlikely, or unpredictable.

Don’t get me wrong: I doubt any of my suggestions above are going to work. But since you’ve tried everything that makes sense, why not do something that doesn’t make sense and is still easy to try. If it doesn’t work, you’re no worse off (save for a little time); if it does, great, one less thing for you to worry about.

Regardless, good luck and thanks for keeping us posted.

No worries, at some point I intend to play through every level for the achievements.