Stuck in loading screen

Stuck in loading screen

in Bugs: Game, Forum, Website

Posted by: FriQenstein.5218

FriQenstein.5218

BUG:
I log in, select my character then join the server. I see the loading screen with the little circle in the lower right corner doing its thing but I can’t seem to get off of this loading screen.
I can hear the NPCs in the town talking like they would if I were near them regularly.
This is quite annoying as it is happening CONSTANTLY!

It is to the point now where I cannot even get into the game to enjoy it because I’m always stuck on the darn loading screen.

Stuck in loading screen

in Bugs: Game, Forum, Website

Posted by: FriQenstein.5218

FriQenstein.5218

So after 2 hours of attempting and waiting and attempting again, finally was able to get in right away only to be put into the stupid overflow queue.
Then 3 minutes later I get the option to leave overflow and go to the populated side… BIG mistake. Now stuck, YET AGAIN, at thekittenloading screen.

Seriously, if you aren’t going to allow your customers to use the product… seems this happened after a recent patch? How about a rollback? How about you get busy doing something about the issue?

Stuck in loading screen

in Bugs: Game, Forum, Website

Posted by: FriQenstein.5218

FriQenstein.5218

So I submitted a support request on this annoyance. Their reply was to run their diagnostic tool that I had to download… which by the way when you launch the program, it gives you an option to select which product you are trying to run diagnostics on, only GW1 is listed not GW2…? Seriously?

Secondly, once that is done, I’m told I have to update my support ticket with the text file created from the diagnostic. Click on the link and low and behold it does NOT allow me to log in. Keeps telling me that either my account info is incorrect or my account has been banned. Obviously NEITHER is the case because I can still log in so I know my account info and it hasn’t been banned.

This GW2 launch seems to be worse than all those previous MMOs that failed within 2-3 months. I’m kind of tired of companies like this providing such crap service, but at least they only force you to pay once instead of all the other products whomkittenyou on a monthly basis only to ignore problems for twice the money.

I think I will be uninstalling this product and not bothering with it again if A) they don’t allow you to enjoy it because you cannot get past a loading screen and B) their idea of ‘support’ is a laughing joke.

Stuck in loading screen

in Bugs: Game, Forum, Website

Posted by: FriQenstein.5218

FriQenstein.5218

Still no ‘support’ from the support.
Diagnostic file sent in, no reply, no suggestions, no recommendations… nothing.

With the number of people whom have been affected by this since last Tuesday, one would think there would be something done by now.
At least the support could have put forth some sort of message if not a genuine fix for the problem.

Stuck in loading screen

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Posted by: Iku.9738

Iku.9738

I’m stuck on the Hoelbrak loading screen too.