Guild Wars 2

Right NOW (a minute before I wrote this – see attached screenshot) I moved a stack of food ‘Slices of candied dragon roll’ from the bank to my character (see screenshot) , and it is now gone, puff. I dragged the stack from the stash to the character’s inventory and it disappears on mouse release (see screenshot). Only I have access to the stash.

This has happened before, and when I contacted anet support, they replied “we don’t know, we can’t help, sorry”. So basically you can’t use your storage without loosing stuff, and anet doesn’t give a *******.

This happened to me just yesterday with a stack of gold ore. I attempted to move from guild bank to inventory and it just disappeared. I just re-started the game and it was in my inventory.

I’ve seen that before. I think it is lag.

Thank you for the replies.

The stack didn’t re-appear for more than hour while I was online. Then I logged out and back in an hour later – and the stack was back/restored.

I don’t know if it is lag that caused the stack to re-appear, or if it’s support that has restored it.

But I do know, that contacting support, so far, has been a waste of time. How come support is not aware of this? Or, if they are aware of this, why don’t they do their job and inform you about it?

Suggestion to Anet developmet/quality control:

When you move an item from one slot to another, the operation should be atomic. It should not disappear at all.

Suggestion to Anet support:

When people contact you with a problem like this, then please resolve the issue!

Suggestion to moderator Graile (sp?):

When people report bugs like this, please refrain from replying to them ’that they should contast support to get help, deleting their posts, accusing them of lying and giving them an infraction.

This raises the question:

What happens if I hadn’t left the character alone (done nothing, logged out, wait an hour, then login) but instead filled his inventory before I logged off? What happens to the stack of items when it can’t reappear in the slot it was originally moved to?