Guild Wars 2

I opened up a support ticket (130415-001265) for this, but their response seemed to indicate I needed to post here instead. Help appreciated in advance.

On Saturday (April 13, 2013) in the evening my guild (Binary Alliance on Crystal Desert) successfully completed a Guild Rush (our first!). It was the Chicken Run rush. We successfully got 15 players across (more than 15, actually… it was fun so we kept doing it). Everyone got their commendation, chest, etc and then we moved on to other things. However, we did not receive merits and the mission is marked failed in the Guild Log.

The quest tracker for the event was successful and we definitely had more than 15 people finish. Not sure what happened here but I would appreciate it if the issue could be resolved and the merits awarded. We’re a fairly small guild and every merit is important.

Thank you.

Dave / Vorago

Just received an additional response to the ticket that essentially said, “Sorry, no credit… take care”. No information on why or what happened or anything. Pretty weak.

After several back and forth messages (because I guess they normally don’t bother giving details? I don’t know… I really had to drag it out of them to get more than a one sentence reply) they basically said, “We cannot credit you the merits, it usually works so you’ll just have to do it again.”

Ahh well… at least Rushes are more fun than Bounties and Treks.

This happened to Goonies [Goon] Fort Aspenwood as well, same course. Is this course bugged? Should I submit a support ticket?

This is totally ridiculous. Anet creates these guild rushes then when a bug is found refuses to fix it? Not very good planning or customer service as far as I can tell.

I might get an infraction for voicing my opinion here and this may get deleted. But for crying out loud, the response you received just is not a successful response to a game bug.

Happened to us but we still got credit for it as a win.

We did another guild rush last night and it worked ok, but we all sat until the timer ran out to make sure. Not that ANet would have done anything if it hadn’t worked.

So I am not sure if it is related, but when the first one did not give us credit, even though we completed it, we had all left (we finished within 10 minutes so we didn’t want to sit around for 20 minutes). Maybe staying for the timer to run out is necessary? I don’t know.

Yes im pretty sure you only recieve credit if you are still on the map the rush was on when the timer expires. My guild participated in a guild rush started by another guild (we had the same rush location as them) and after the 30 minutes expired a pop up asked if i wanted to accept credit for my guild for that rush. If you start the rush yourself it doesn’t ask you that but someone still needs to be there to “accept” the reward.

Vorago.3651:

We did another guild rush last night and it worked ok, but we all sat until the timer ran out to make sure. Not that ANet would have done anything if it hadn’t worked.

So I am not sure if it is related, but when the first one did not give us credit, even though we completed it, we had all left (we finished within 10 minutes so we didn’t want to sit around for 20 minutes). Maybe staying for the timer to run out is necessary? I don’t know.

Sitting around waiting until the timer goes off should not be necessary if you got the “completion” notification.

My guild did the same Chicken Run guild rush last night on Blackgate, and although we had more than 15 people complete the guild rush, we still did not receive guild merits and the guild mission was marked as a failure.

Same happens now with Devourer Burrow rush and Langmar Estate jumping puzzles. We have completed both, but do not receive completion merits an at mission interface it shows as not activated, 5h left until activation.

Our guild has not received any merits from successfully completing guild challenges and puzzles. We have received merits 50% of the time for completing guild rushes, and it wasn’t reliant on whether or not we stayed in the zone until time ran out. For challenges and puzzles, we’ve reached the end chest and tried everything (from retrying the same challenge/puzzle immediately after, trying a different one, trying at different times/days, trying with different people) and have never received any credit.

The system is simply broken and now we just don’t bother doing them anymore since we’ve submitted tickets and posted here about this before and A-net never responds. I guess they don’t really listen.

Same again, we tried to do some missions yesterday. We started (flag has our guild emblem) , received chests with guild commendations, but never received merits. Missions – Guild puzzle Angvar’s Trove – Snowden Drifts and guild challenge Scratch Sentry Defense – Timberline Falls. We tried to help others when we failed – didn’t received merits too.
Some of us wait at location until time expires too.

Our guild had the same problem Saturday. We successfully finished our Challenge, Puzzle, and Rush. However, only the Challenge was marked as “completed”, and so we only got the merits for that mission.

This is still an issue! Happened to my guild last night.

For guild rush to succeed and give merits and such make sure to keep one person in the zone until the end of the guild rush timer. If everyone leaves it will say it failed, it you leave at least one person in the zone, it will complete at the end of the timer and give you credit.