Guild Wars 2

So several of my friends have created support tickets seeking help and the responses have been almost automated and a “sorry we can’t help you with this.”

Here is my example, from the known Sorrows Embrace armor:

Customer Kev via CSS Web 09/17/2012 08:27 PM
I accidentally bought the medium armor for the dredge set shoulders. They will be in my inventory. Could I have the tokens refunded or have them replaced with light armor of the same stats? Thanks!

Customer Ke via CSS Web 09/20/2012 03:08 AM
So I reviewed the vendor after farming out quite a few more badges. I bought the gloves for 330 because I wanted to buy the most expensive item next. Then I Realized that gloves are 180 tokens on all other vendors and the vestments are 330. Also if you view the armor the light armor is missing shoulders. They are medium only even with the light graphic. I want to make sure that the messed up tokens arent going to change. So, I bought the gloves for 330 and they don’t go down to 180 and the vestments go up to 330. Please let me know! (update to I bought the medium armor power,vit,toughness shoulders from furnace set and I can’t equip them as a necro.) would like them changed to light shoulders or tokens replaced.

Here was their response:

Response GM Xionaque via Email 09/23/2012 03:46 PM
Hello,

While we’d like to be able to provide specific details for every gameplay question, there are so many different aspects of the game that it’s not always possible for us to do so. I recommend checking the Guild Wars 2 Wiki (http://wiki.guildwars2.com/wiki/Main_Page). It’s an exceptional source of information about the game, and it’s likely that you’ll be able to find out just what you need to know there. Another helpful resource is the Guild Wars 2 Official Strategy Guide. For more information on how to get the strategy guide for yourself, please see our helpful knowledge base article (http://en.support.guildwars2.com/app/answers/detail/a_id/9201) for more information.

Also, please feel free to browse or post in the Players Helping Players section of the Guild Wars 2 forums () once the forums re-open. One of your fellow players may be able to answer your question or you may find a forum thread or two on the subject of your inquiry.

In the meantime, keep an eye on the Guild Wars 2 website for the latest news concerning Guild Wars 2. If you have any other questions, please feel free to contact us.

Regards,
GM Xionaque
The Guild Wars Support Team

Guild Wars 2 Web Site: http://www.guildwars2.com
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ArenaNet Blog: http://www.arena.net/blog/category/guild-wars-2

If the people here could help my reference # is 120918-000569
I have tried to respond to their answer but nothing back yet.