Guild Wars 2

Since the last release, the Promotions tab int he gem store will not load for me. I can click the tab and get the loading wheel, when I try to switch table the gem store is frozen. I have to leave the gems store to get to a different tab.

Try to:

Clear the game cache
Most TP-specific issues are primarily related to some temporary GW2 files where removing them will allow them to be recreated and the TP to function properly again.

The quickest way to clear the GW2 Cache is to:

1. Ensure your game is completely closed.
2. Hold your “Windows Key” and press “F” to open Windows Search on your computer.
3. Search for “gw2cache”
4. It will find a folder called “gw2cache-{bunch-of-letters-and-numbers}” at:
   “C:\Users\YourComputerUserName\AppData\Local\Temp”
5. Delete this “gw2cache-{bunch-of-letters-and-numbers}” folder that is shown in the results.
6. Load up your game normally and your TP should now function properly.

If your search for “gw2cache” does not produce the folder I mentioned, then you will need to enable hidden files and folders in order to delete this cache folder.

Make hidden files visible and clear the game cache

1. Close your game completely.
2. Browse your My Computer to: “C:\Users\YourComputerUserName”
3. Then in the window menus, click on “Tools” then “Folder Options…”
4. In the window that pops up, click the “View” tab
5. Select to “Show hidden files, folders and drives” and click ‘OK’ (attached image #1)
6. You should now see a folder in your file listing called “AppData”, open this folder
7. Inside that folder open the “Local” folder
8. Inside that folder open the “Temp” folder
9. You should now see a folder called “gw2cache-{bunch-of-letters-and-numbers}”. Delete this gw2cache folder.
10. Load up your game normally and see if the issue is fixed.

—note—
By “window menus” I mean up at the top of the window where it says “File Edit View Tools Help”. If that bar does not display in your window for you along the top, then click the drop-down arrow next to the word “Organize” and then click on “Layout” and select “Menu bar” to enable showing of the menus (attached image #2).

Another way to do Steps 3, 4 and 5 to make hidden folders visible is:

• Click your Start menu and then open Control Panel
• In your Control Panel, if items are sorted by “Category” then select “Appearance and Personalization” on the right side, then in the second bottom area under “Folder Options” click on “Show hidden files and folders”. This will open the same options dialogue box shown in attached image #1.
• Otherwise, if Control Panel is sorted by Icons, simply click on “Folder Options” from the list to bring up the options dialogue box shown in attached image #1.

Thank you!!! This worked like a charm!

+1658421687465216 internets for fast response and easy instructions!

:D You’re welcome. Really glad to hear that it fixed the issue for ya!

Happy gaming!

One more thanks for you StinVec, solved the same problem for me. Id never have managed to find that solution myself

Thanks for this, I had the same issues and this solution fixed it.
Strangely enough, it also fixed my lag problems also.

Edit: spoke too soon.

~bigoak

I’m glad to see more finding this information helpful.
I hope the lag issues go away for you, Bigoak. I don’t know many things that work to help lessen it.

I wish the launcher would have a ‘Clear Cache’ button. I know clearing it does not guarantee solving all TP issues, but it does in most cases. As this has been such a common issue since the game released, if I or someone else do not help the many hundreds who experience this type of issue by sharing this information (to those who actually come to the forums), then Anet may very well be losing a valuable player and customer due to their not being able to use the Gem Store – or even the entire Trading Post in many cases.