Guild Wars 2

I pre-purchased the Heart of Thorns Deluxe edition at a Gamestop and have tried to redeem the code I received multiple times, no no avail. The first time, the Redeem Item Code window wouldn’t even appear. And when it did, I tried entering the code as I had it, then tried removing the hyphens, only for it to do nothing when I clicked the Redeem button.

So, I have effectively wasted 74.99 for nothing, because of an apparently game bug at best, or an erroneous code at worst.

So, anyone else having this problem?

You don’t ‘redeem’ your Serial Key in-game through the ‘Redeem Item Code’ window.

You can either upgrade your existing account or create a new account at the register site.

https://register.arena.net

Good luck.

Inculpatus cedo.9234:

You don’t ‘redeem’ your Serial Key in-game through the ‘Redeem Item Code’ window.

You can either upgrade your existing account or create a new account at the register site.

https://register.arena.net

Good luck.

@OP: Click the sign in button here then click the ‘add a code’ button to use the code on an existing account. If you still can’t use the code you’ll need to file a support ticket by clicking support at the top/bottom of the forums and give them the code you received from your pre-purchase.

Thank you. Apologies, support also informed me of this. I thought it was somewhere on this site too, but found nothing. Although, the instructions on their receipt didn’t help…they mentioned this iste and not the real one.