Guild Wars 2

So I’ve been doing the circus side of my personal storyline and so has my boyfriend because we play together. We go to “The Ringmaster” and he was the one to enter but I also needed to do it for my storyline. After we completed it, I said to progress with my story. However I didn’t get any reward chest or anything, and the guide in the corner disappeared so I thought I just got jipped out of the reward, but now its always there saying to ‘Read your mail’ and when I go to the starburst on the map its not actually in the game and I have no mail to read anyway. I’ve reported this in-game twice, and I really don’t want to remake my character because I was playing through with my boyfriend. I have no idea what to do?

wait until you get to the level 30. you should get the mail then.