Guild Wars 2

Everytime I use my Total Makeover kit on a character, The game crashes into desktop as soon as I double click it. I didn’t have any chance to make changes, etc. Double click the Total Makeover Kit.. then BOOM, crash into desktop.

Is everyone else having the same problem? I hope this gets fixed soon, because I need to change the appearance of a character.

EDIT: Here’s the Crash Message:

• Crash <—*
  Exception: c0000005
  Memory at address 000000f9 could not be read
  App: Gw2.exe
  Pid: 6696
  Cmdline:
  BaseAddr: 00C90000
  ProgramId: 101
  Build: 35843
  Module: nvd3dum.dll
  When: 2014-07-05T19:53:26Z 2014-07-06T02:53:26+07:00
  Uptime: 0 days 0:00:54
  Flags: 0

• System <—*
  Name: TOMMYIRIANTO-PC
  IpAddr: 192.168.9.173
  Processors: 8 [GenuineIntel:6:10:9]
  OSVersion: Windows 6.1 (64 bit)

• System Memory <—*
  Physical: 12931MB/16269MB 79%
  Paged: 14902MB/18701MB 79%
  Virtual: 2323MB/ 4095MB 56%
  Load: 20%
  CommitTotal: 3799MB
  CommitLimit: 18701MB
  CommitPeak: 3955MB
  SystemCache: 2685MB
  HandleCount: 47968
  ProcessCount: 83
  ThreadCount: 1011

• Process Memory <—*
  Private: 1475MB
  WorkingSet: 1386MB
  PeakWorkingSet: 1386MB
  PageFaults: 1137665

[DbgHelp.dll is C:\Windows\SYSTEM32\dbghelp.dll]
[DbgHelp.dll version 6.3.9600.16520 (64/32-bit compatible)]

• Error Logs <—*
  VerifyAccess failed or denied access with 0×80070716 – 1
  Texture missing mip chain: 0×011f2e
  Texture missing mip chain: 0×011f30
  Texture missing mip chain: 0×014655
  Texture missing mip chain: 0×014657
  Texture ‘0×0968ef’ dimensions too small
  Loading ‘0’ texture failed
  Texture ‘0×0968f0’ dimensions too small

• DirectX Device Info <—*
  VendorId = 0×10de
  DeviceId = 0×1189
  Version = 9.18.0013.3788
  Description = NVIDIA GeForce GTX 670
  Compat = 0×00100800
  VidMem = 4033 MB

anyone else having the same problem?

You could try a -repair of the client. Might be a corrupted file.

https://help.guildwars2.com/categories/20117108-Technical-Support-Installation-Connectivity-and-Performance

Good luck.

This just happened to me. Going to try client repair too. It couldn’t just be you alone right? Was just trying to use total make over kit I got from finally reaching 5000AP and wanted to use it on my new warrior Asuran. Double click and BAM. Except nothing really happened, I had to force restart because the crash sequence was stopping the mouse from function with the windows desktop.

@King Arthur…you might consider editing out the name from your crash dump. Some would rather not have that information made public.

I found a fix that worked for me. Change your graphics settings to the lowest, use the kit and then raise your graphics settings back to what you like.