Guild Wars 2

I used a Total makeover kit to change how my character looks but after confirming my choice what I saw in the preview window and what I actually got was different.

I am specifically aiming at hair color which for some reason still displays orange although if I use another Total makover kit (just use it, no changes made) it displays what the character was supposed to look like. The hair is supposed to be pitch black like in the Total makeover kit preview.

Screenshots attached.

EDIT: Even weirder the hair is actually glowing orange. Going from pretty dark to very bright orange. Nothing of that was displayed in the preview window.

Could that be the sylvari glow? You can set a color and a brightness. It affects the hair, as well as any “skin” (bark?) that isn’t hidden behind armor. Makes designing a sylvari more time consuming (and more rewarding).

Illconceived Was Na.9781:

Could that be the sylvari glow? You can set a color and a brightness. It affects the hair, as well as any “skin” (bark?) that isn’t hidden behind armor. Makes designing a sylvari more time consuming (and more rewarding).

The problem is it wasn’t visible in the preview. I don’t even know what a Sylvari glow is o.O

I found out what’s the problem. If you have the lights turned on in the preview window then there is no glowing displayed. That means in order to actually see it (no matter how much the glowing color is obvious) you need to click on the “Toogle Lighting” bulb and turn the lights off o.O

Not very obvious if you ask me. I am going to use another Total makeover kit and skip over my complaint but it would be really nice if this “feature” was more obvious to people which customize Sylvari. After all its 350 gems per kit.

The Sylvari glow is one of the more interesting elements of their look. You do have to make extensive use of the lighting and armor-off toggles to get things how you want.

It would be useful if the Hints system included something about the glow. It also be helpful if “someone” added appropriate verbiage to the wiki articles on Sylvari, Character Creation, Physical Appearance, and Sylvari Appearance.

In the meantime, I’d recommend you open a support ticket. Politely explain the situation and ask for a refund or replacement kit. I don’t know if they can do that, but it should take only a few minutes of your time to try.

Good luck and let us know how it works out.

‘You’ could always update the Wiki, Na….it’s not too difficult. Even I do it, sometimes. Lol.