Guild Wars 2

The trade post and the crafting is bugging out. My mother in law ordered some charged lodestones (she sent in a ticket, but it was never answered), and she never received them. Also, when she went to make something from her crafting this morning, it said she didnt have a material, but clearly she did.

Your post raises several potential issues, each of which are unrelated. I’ll try to tackle them individually:

Lilliya.1567:

ordered some charged lodestones …, and she never received them.

There are two types of buy orders: instant (matching the current-lowest sale offer) and delayed (a custom offer of your own). If she made a custom offer, it wasn’t necessarily fulfilled yet.

Once the offer is filled, it has to be picked up from an NPC (can’t do it from the regular window). Your inventory also has to have enough room.

Once it’s picked up, if it’s a “material” and the player uses the “deposit all” option in their inventory window, the items will end up in storage.

I mention the above because I regularly see people who forget about one or more of the above (mostly new people, but you’d be amazed that it comes up from vets, too, although only rarely).

Lilliya.1567:

(she sent in a ticket, but it was never answered)

I assume she used
https://help.guildwars2.com/anonymous_requests/new

(since the in-game /bug reporting tool is for letting the QA team know there’s an issue; it wont’ generate any response at all)

If she did, she should have received an automatic reply confirming her ticket. If she didn’t see that, then email from ANet is being diverted, probably by her email provided and probably to a spam or junk mail folder. (For more unusual situations, see the sticky note in the Account & Tech support subforum.)

Lilliya.1567:

Also, when she went to make something from her crafting this morning, it said she didnt have a material, but clearly she did.

For this one, you’ll likely need a screenshot to get help from either other players or Customer Service. The most likely situation is she has N of an item used in a recipe that requires N+x, i.e. she has some but not enough. Other possibilities include items of confusingly-similar names, items left in Character X’s inventory when Character Y is crafting.

I hope some/any of above is helpful to you. I (or others here) can probably help more if you can be more specific (especially screenshots) about what your M-I-L is seeing.

I don’t think (I could be mistaken) one can use Crafting Materials that are stored in an Invisible Bag, either. Just one more possibility.

Inculpatus cedo.9234:

I don’t think (I could be mistaken) one can use Crafting Materials that are stored in an Invisible Bag, either. Just one more possibility.

You can (I just checked).

Ahh, good (or bad) to know. Thanks.