Guild Wars 2

The trading post may be losing your bought items if you leave them in the queue for too long (~24 hours tested)

I had ~2k items which I was unable to collect for about 24 hours, and when I finally got around to collecting them, I discovered that about half of it was missing. Only items that I had 1 stack or less of survived. The buy orders are gone, which means they were filled, but they weren’t there when I collected my items.

I know about having to click collect all multiple times, and I definitely did not withdraw the orders. I have submitted bug reports via the in-game system before, and never once have I received a reply, which is why I’m posting this here.

I advise regular collection of items from the trading post. High volume items seem to be ok, but the combination of high volume and long periods between collections seem to nuke your items! I am not expecting a refund, just for the bug to be fixed very very soon! For anyone else trading/crafting/flipping out there, if you can, note down the items that you buy, and if you wait >1 day to collect them, please check if you have lost any items and report back. Thank you!

P.S To be clear, I only lost items that I bought more than 1 stack of.

What did Support say when you contacted them?

As far as I’ve seen, items don’t spontaneously disappear from the TP or the pick up box.

As stated on the in-game report window, you will receive no response from submitting in-game reports. For an individualized response, contact the CS Team: Top of Page – Services/Support – Submit a Request.

Good luck.

Yep, will do. Have already submitted a support request via the website, fingers crossed!