Guild Wars 2

My guild has been talking of switching servers for some time now and they finally made the leap from SoR to FA. So when I logged into the game I seen the guild message that they switched. I went to the transfer screen and selected FORT ASPENWOOD clicked transfer logged in and to my surprise was on the server YAK’S BEND. I have no idea why it sent me there. As a result I contacted support to get my account fixed because this wasn’t my fault.
This was their response:
Greetings John,

I’m sorry to hear about the issue you’ve been having with a recent transfer. We definitely understand the importance of joining your guild on the same world. But I’m afraid the support team is unable to manually transfer you there, as we do not have a service to provide transfers at this time, nor can we remove the restrictions on your account. You would need to wait the remainder of the seven days before attempting another transfer.

On January 28th, we’ll also introduce “guesting,” which will allow players to visit other worlds as guests as long as they have friends on those worlds. This feature will be free, but guest players will not be able to enter World vs. World, and the Power of the Mists bonuses from their home world will continue to apply to their characters.

I do apologize about any inconvenience this may cause. But if you have any other concerns, feel free to let us know.
So I emailed them back and told them that it wasn’t my fault that the game messed up and put me on a different server. I sent a screenshot of my in game guild page because it showed that my guild was also on YAK’S BEND which was not the case. I have no idea why it was showing them in YAK’S BEND and I have no idea why it sent me there. I asked them if I have to wait the 6 more days will I have to pay for my transfer?
This was their response:
Well right now they are actually free. However, yes, they will all have a small cost associated with them anytime you wish to transfer after the 28th.

It is the intention that transfers will be a paid service after this date. Please let us know if you have any other questions or concerns.
SO…. Why should I have to pay for this? Anyone else have this problem?

Also when my guild hovers over my character it shows Henge of Denravi and it shows Henge of Denravi on their guild tab. I am going to have one of them take a screenshot and add it to this post. Whatever the result of this I feel as if I am being treated unfairly for a GW2 bug.

There are two different screenshots of the different servers it shows I am on. In the first attachment it shows I am on Henge of Denravi and on the second it shows Yak’s Bend.

My understanding of their reply that it is not that they will not but that they can not as they lack the tools, presumably software, to do so. You might argue that they should have such tools but that’s another matter.

Maybe they should give me the GEMS or money to transfer after the 7th day

This is a sceenshot of my char select showing me on fort aspenwood but our guild shows as yaks bend on the guild page

Truman.8294:

Maybe they should give me the GEMS or money to transfer after the 7th day

Maybe they should g/l.

Here’s a good one showing both my home world as Yak’s Bend and Henge of Denravi.

They don’t believe me. I got a response back from them stating that if I video recorded or screenshotted when I transferred then they would move me no questions asked. WTH who would do that?

So, first they say they can’t do it as they lack the tools to do so and then they say that they would have done so if you could “prove” it.

Hmm, someone’s a little confused at ANEt.