Transmutation Crystal Not Working as Intended

Transmutation Crystal Not Working as Intended

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Posted by: Gorgoroth.1068

Gorgoroth.1068

Last night, I used a Transmutation Crystal to take the skin of my Norn Tier 2 Cultural Gloves and but that onto my Honor of the Waves Gloves to have Tier 2 skin but exotic Soldier’s stats. Before I clicked Transmute, the window showed the Tier 2 gloves on the left and HotW gloves on the right. I chose the right stats and skin, double checked, clicked Transmute. The item it showed after was NOT what was supposed to result. Somehow, my Tier 3 gloves (the ones I am always wearing, black and blue with Berserker stats) were replaced by the HotW gloves so I ended up with level 80 exotic Eagle Gauntlets (Tier 2 skin) with Berserker stats and no more Tier 3 gloves at all.

Befuddled, I looked through my inventory to see what went wrong and could not figure out what happened. So I e-mailed support and explained the situation and my confusion as to how an item that was not involved in the transmutation window at all somehow got used and their response was essentially “Not my problem, bro. Deal with it” despite the fact that this was a major error on the game itself instead of me making a mistake.

They refuse to help, which means that my options are to either buy all new Tier 2 and Tier 3 gloves and use two more transmutation crystals to set everything the way it is supposed to be (which I only have about 5g right now out of the 13g I would need and only 1 transmutation crystal left so I would have to buy more) or to use a Transmutation Splitter, which costs 300 Gems (but I only have 40 Gems at the moment and no money to add more). So if something really weird happens and your items do not behave as they are supposed to, don’t expect support to help.

Transmutation Crystal Not Working as Intended

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Posted by: Saulius.8430

Saulius.8430

from what i see in the text, leads to logical conclusion that HotW(soldier) gloves were equipped, and t3(zerker) were transmuted with t2(rare) ending with t2(zerker) ^__^

curious if its possible to put item in transmutation window, and equip it while its there

kill all ze thingz

Transmutation Crystal Not Working as Intended

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Posted by: Khisanth.2948

Khisanth.2948

from what i see in the text, leads to logical conclusion that HotW(soldier) gloves were equipped, and t3(zerker) were transmuted with t2(rare) ending with t2(zerker) ^__^

curious if its possible to put item in transmutation window, and equip it while its there

It is possible and you can also transmute without unequipping.

Transmutation Crystal Not Working as Intended

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Posted by: Gorgoroth.1068

Gorgoroth.1068

from what i see in the text, leads to logical conclusion that HotW(soldier) gloves were equipped, and t3(zerker) were transmuted with t2(rare) ending with t2(zerker) ^__^

The HotW gloves were never equipped. When I went to use the transmutation crystal, I dragged the HotW gloves and the Tier 2 gloves over and selected the right stats and skin and ended up with something completely different and what should have been impossible because the Tier 3 gloves were never in the transmutation window.