Guild Wars 2

If you get a weapon skin from the Eye of the North (hall of monuments), and transmute it with a weapon, then the stats of the weapons are selected for you (when you select the hall of monuments skin). The same thing was true for fractal weapons (but it has since been changed).

A while back I bought the Peasant’s Solution (an exotic level 80 trident with max pow/prec/critdam) to transmute it with a fractal trident skin. When I transmuted, and selected the fractal skin (after dragging the 2 items to the transmute boxes), the stats of the Peasant’s Solution were automatically selected for you. So I selected the Sigil too, and clicked ok.

The result was a trident with (read 1-3 below and/or see the attached screenshot):

1) No stats on the trident
2) No ‘this item is transmuted’ in the description of the item.
3) A sigil on the fractal skin.

If I contact support, they basically say ‘we dont know, we cant help, sry’.

HOW can you have a support that can’t restore LOST items, items that are lost due to bugs?

AND! How can you have a webservice, where you can buy said items for real cash, when the company does not restore items lost due to bugs? That can NOT be legal.

And to the moderator that previously delete the post, AND gave an infraction for writing about bugs like this on the forums: go kitten yourself.

They claim not to have the tools to go through individual profiles and characters, but we know it’s bullroar. It’s simply too much work to restore/compensate for everything that is flawed in the game, and literally no economic profit from it.
So unless it’s a gem-purchase billing related incident (those will be quickly adressed, there’s real money involved), you’ve got to get used to the losses.
And you better not publicly expose their bad praxis, or you’ll end up banned.

Yes, I am sure I am gonna get banned for posting about these bugs. Fx, last time I posted about this bug, my post got deleted and I got an infraction. I also wrote that support didn’t give a **** about lost items, and wouldn’t help you to contact anet suppoort (as claimed by the anet employee that gave me an infraction for writing it). A lot of his fanboys followed up on my mails, telling me what I wrote didn’t happen the way I described.

The anet employee replied to me, that ‘this has gone far enough, you rant and spread disinformation … your post has been deleted … you are given an infraction’, when I wrote that stuff disappears when you interface with the bank (guild stash) and that transmute doesn’t work and that support doesn’t care nor help nor remedy the situation.

Right NOW (a minute before I wrote this – see attached screenshot) I moved a stack of food ‘Slices of candied dragon roll’ from the bank to my character (see screenshot) , and it is now gone, puff. I drag the stack from the stash to the charactesr inventory and it disappears on mouse release. Only I have access to the stash.

I have not contacted guild wards support BECAUSE last time I wrote to them about this, they replied as expected said ‘we dont know, we cant help, sorry’.

THIS IS UNACCEPTABLE! How can anet NOT fix this? Why do they ignore it? How can the employes accuse you of lying when you report this? And how can anet NOT give you back what you lost? If this stuff doesn’t work, the game should not be released, for crying out loud.