Guild Wars 2

Hi,

I’m trying to link my GW2 and GW account (I don’t remember if I got the EotN expansion, would love to for the HoM rewards) but the website returns a database error.

I tried with IE10 and the website returns an error 500 on login, in Chrome I can get through the login, but when I get to the actual linking this is the result:

This XML file does not appear to have any style information associated with it. The document tree is shown below.
<Error code=“48” module=“3” line=“339” text=“callback (): ReferenceError: links is not defined ReferenceError: links is not defined at Templates\EJS\Account\link.ejs:58:1 at Object.render (Library/core-template.js:185:15) at Object.reply (Library/sugar-reply.js:96:25) at Object.<anonymous> (Account/link.js:144:24) at Library/sugar-sts.js:114:78”/>

Could you please fix the coding on the website? Tbh, it’s pretty flopsy in most ways (aside from your accounting VMs running low on DB resources every now and then… :v), could you get back to me answering when you find the process to be fixed?

Thank you very much.

-ianhawke-

Hello Iankawke,

I think that this bug report belongs in the bug forum, but for now here is how you can link your account:

1. Go to: https://en.support.guildwars2.com/app/account/support/
2. Click on Login Issues
3. Select the Linking Guild Wars and Guild Wars 2 option in the dropdown menu.
4. Fill in the details requests such as your serials etc. and it will create a ticket for you. By using this specific system, they will have all the needed information. Meaning that they won’t have to ask you any extra details so it can be connected faster. However it’s a manual process, so due to the weekend it can take up to Monday to be processed.

Good Luck!

Thanx for the reply, sorry but I was away till now and couldn’t reply before.

I’m doing this right now. I hope I can remember my old account correctly…!!