Guild Wars 2

I have had this problem with my engineer for a few months now. It only applies to my engineer (I have had no dye issues with any other characters).

After “applying” dye to any piece of armor on my engineer and exiting the hero pane, the dye doesn’t change my actual character. Upon re-entering my hero pane, my hero’s armor is the same as it was (default).

(Yes, I am clicking “Apply” after putting the dye on).

Can this please be fixed? Now that my engineer is 80, I am very hindered in my in-ability to customize his gear.

Arenanet, you are a great company. Please respond! This is quite annoying =/

Update: I have since transmuted my armor again, and I am having similar problems. Troubleshooting processes are outlined below.

Here is my most recent post with more detail.

Update, I noticed the guidelines to this forum recommend posting the names of my armor.

Rabid Emblazoned Shoulders of the Undead (transmuted to Magitech Shoulders)

This piece will not accept any dye that I have tried in the two left dye boxes, and I am unwilling to try to change the two right, because they are midnight ice, and I don’t want to risk loosing that because I don’t have midnight ice unlocked.

Rabid Emblazoned Gloves of the Undead (transmuted to Magitech Gloves)

This piece will not accept any dye I have tried in the bottom left box, and I am unwilling to try to change the two right, because they are midnight ice, and I don’t want to risk loosing that because I don’t have midnight ice unlocked.

Rabid Emblazoned Boots of the Udead (transmuted to Magitech Boots)

This piece will accept dye in the bottom left box, but not the top dye box, or bottom right dye box.

All of these pieces were formally transmuted to other armor previously, and all would not accept dye in some or all dye boxes as well.

The gear I have equipped that I haven’t mentioned does dye properly.

This armor was all purchased from the trading post, and transmuted to magitech purchased from the Gem store.

Finally, as shown in my pictures, my character is a male human.

As you can see in my screenshot, the confirm box with the “apply” and “reset” buttons is gone, but my changes are visible on my armor. This is because I have already clicked “apply”, but as you can see it didn’t change my hero’s armor.

Might I suggest trying to run GW2 -repair option?

Maybe you have some corruption in the DAT file that is causing this graphics isssue?

Find the -repair command line of this page for details: http://wiki.guildwars2.com/wiki/Command_line_arguments

Top of that pages describes how to run the repair.

Though a few people seem to have this ‘bug’ (and the Game Bugs sub-forum would suit this issue best), some have had success with applying Dye Remover, logging out and back in, and then applying the Dye of choice.

Good luck.

I’m experiencing the same problem. I’ve tried both the -repair command and logging out and in, they unfortunately didn’t work.

Good luck with your dye issue.

I see you have a very dark dye (midnight ice?) on your hands, chest and shoulder but that your panel does not show it as being unlocked. Did you dye this armor on another toon and then move or transmute it to this one? If so, you will have to log in with a toon that has unlocked that color in order to unlock it for your account. Otherwise you will be unable to dye those three pieces. Either that or dye over any locked colors with color you have unlocked – or, if you deleted the toon that unlocked the dye you will have to rebuy it to unlock it, I suspect.

If you somehow had that dark blue dye on a character and deleted the character before the advent of the Wardrobe, you could be in a pickle. If you just haven’t logged into all your characters, that might be the solution. Maybe Dye Remover would work, and maybe not. You may have to purchase whatever color Dye that is on the armor.

The midnight ice dye color came with the armor when the armor was purchased. I will try to use the remove dye trick.

How long does the repair take?

(The dye remover / log out trick didn’t work)

You could also try reading some of the other threads about this issue. There was one that had quite a few posts, it may have some suggestions/fixes for you. You can use google to look up threads on the forum.

Repair takes different times for different computers. I think it takes me less than half an hour, and I only have a Quad-Core. But, some people take more time, and some less.

Good luck.

I checked the other post I found, and there isn’t anything helpful on it.

A couple of things:

• If you want individual help from ANet, you’ll want to create a support ticket. The forums are for general discussion. (They will log bugs based on our posts, but it’s rare that someone can be tasked to assist you personally, from a post on the forums.)
• Try removing all armor and equipping an entirely different set/skin (some cheap ones on the TP). Don’t transmute. Use dye remover on every channel. Apply. [F12] to the character select screen and try dying that experimental set. If it works, try the same on your original set. If it doesn’t, ouch, but you’ll have more data for support.

Good luck and let us know how it turns out.

Thanks Illconceived. I have already put in a ticket, and I have tried something similar to what you mentioned, but not exactly.

I will try the exact method and see how that goes.

Gandalf.2307:

Thanks Illconceived. I have already put in a ticket, and I have tries something similar to what you mentioned, but not exactly.

I will try the exact method and see how that goes.

I hope it works and you don’t have to wait for support. Or maybe you’ll think of something else to try that resolves it. Good luck.

Illconceived, that trick didnt’ work. However, I did discover I could dye the cheap gear. This would make me think it’s only transmuted gear that doesn’t work, but there is a pair of un-transmuted boots I am wearing that doesn’t dye either.

Additionally, to the point about running repair on GW2. I tried to dyefrom my other machine (with a different installation), and it didn’t work their either. I think it is safe to assume the problem doesn’t reside there.

Gandalf.2307:

Illconceived, that trick didnt’ work. However, I did discover I could dye the cheap gear. This would make me think it’s only transmuted gear that doesn’t work, but there is a pair of un-transmuted boots I am wearing that doesn’t dye either.

Additionally, to the point about running repair on GW2. I tried to dyefrom my other machine (with a different installation), and it didn’t work their either. I think it is safe to assume the problem doesn’t reside there.

That’s unfortunate.

Well, at least you have some good data that you can add to your support ticket.

One thing I didn’t ask is: what was the original and transmuted armor? Perhaps it’s something anomalous with that combination? If you post the details, I can try to duplicate the results and see what happens. I can’t imagine why that would matter, but when it comes to bugs, I’m a strict empiricist: if it’s easy, run even implausible tests; I can’t tell you how often that’s uncovered the clue needed to resolve the issue.

Sometimes, Dye won’t ‘stick’ to armor that’s been transmuted because the two armor pieces don’t have the same number of dye slots/channels, I believe. And, some armor has dye channels that can not be dyed. I’m not sure if that might cause a ‘bug’. Or, if that particular anomaly only applies to ‘skins’, rather than ‘gear’.

Could that have anything to do with your issue?

Inculpatus is this confirmed?

Well, you can google for the pertinent threads. If one piece of gear has only 3 channels, and another has 4, it would be difficult to remove the 4th dye from a 3-channel piece. /shrug

Also, there are plenty of threads about un-dyeable parts of armor. Probably find some reference to it in the Wiki, as well….

I really am not following you. I understand that we can’t change the color of every part of a piece of armor, but if there is a selector available on that peice of armor (that receives dye in the dyes window) then that selector should actually change the color of the armor right?

Look at my picture at the beginning of this thread.

Update
I transmuted my chest piece to another form. I was able to dye that form, transmute it back, and dye the chest piece pictured above. However, this process has taken 2 transmutation charges. I will need to use 6 more charges to finish dyeing the other 3 pieces of gear I want died.

Arenanet, can you please provide compensation for these crystals? This proves this is clearly a bug.

The picture below shows that my chest has the gold color I was going for, but the other pieces of gear (that I didn’t transmute back and forth) don’t have the color.

Gandalf.2307:

Update
I transmuted my chest piece to another form. I was able to dye that form, transmute it back, and dye the chest piece pictured above. However, this process has taken 2 transmutation charges. I will need to use 6 more charges to finish dyeing the other 3 pieces of gear I want died.

Arenanet, can you please provide compensation for these crystals? This proves this is clearly a bug.

The picture below shows that my chest has the gold color I was going for, but the other pieces of gear (that I didn’t transmute back and forth) don’t have the color.

I’m glad you found a successful work-around. Good detective work.

At this point, in your shoes, I’d go ahead and setup my armor the way I wanted and then create two support tickets (or in your case, update one and create a second):

1. One would be describing the bug and the work-around. (This is the continuation of the ticket you mentioned creating.)
2. Request a refund of transmutation charges. (Any refund will need a ticket number, regardless of the case’s merits.)

The idea is so that the right team member is tasked to each ticket (and yeah, you’re gonna have to patiently explain in each ticket that there are two requests, not one, which is why the tickets should not be combined). The go-to person for reporting bugs is probably not the same as the expert in handling special refund requests.

A semi-risky option for (2) would be replacing the charges you used with ones bought from the gemshop. This gives the support team something to refund. If all goes well, you end up with just as many gems and charges as you had last week; if they opt not to refund, then you end up with fewer gems. It’s not a risk I’d take lightly, but I’ve noticed that Support has a lot of trouble figuring out a “refund” when the player hasn’t spent any gems or cash. They have tools to reverse charges (in very limited circumstances), but likely no tools to just “donate” stuff, even in a good cause.

Whatever you choose, I’m glad you figured out a solution and good luck with support.

edit: (1) = (2) for very large values of (1)

Thanks, I thought that a work around would be getting a new set of skins, but this new set only dyes half of it’s slots now.

If I were to use more transmutation charges to go back and forth, I could change all the colors on this skin, but this is getting ridiculous.

You said in the opening post that applying dye to any set of armor on your Engineer had this dye problem. Were all these different armors ‘skins’ that you transmuted onto an underlying ‘one’ set of armor? And, if so, what armor, exactly, was it?

Or did the ‘bug’ happen to any armor you ‘equipped’, and you had never transmuted any piece of gear, in these past few months?

Thanks for noting that.

I discovered it wasn’t “any” piece of armor. It’s not any piece, and their doesn’t seem to be any rhyme or reason to witch pieces are “dyeable” and which aren’t.

Upon getting magitech’s skin, I see that the shoulder’s, and gloves are bugging, but the chest isn’t. The last set I had on, my shoulder’s, chest, gloves, boots, and legs (not helm) were bugged.

Ok. Does this Dye ‘bug’ happen with any Medium Armor you apply the MagiTech skins to? Do the MagiTech skins work as expected on your other Medium-Armor wearers? Or on any other armor other than the particular gear you first applied it to on your Engineer? Or you don’t know, as it would cost Transmutation Charges to discover that?

The last skin on my engineer (my order of whispers skin) dyes without issue on my thief. I wasn’t able to dye this one on my engineer though.

I haven’t tried to put the magitech on any other characters. I am out of transmutation charges, and don’t wish to purchase more until I get a response from Arenanet. (Getting close to four days without a response).

Arenanet, I have put in a ticket requesting my transmutation credits.

Bump. Can I get a response on this please?

Update, I noticed the guidelines to this forum recommend posting the names of my armor.

Rabid Emblazoned Shoulders of the Undead (transmuted to Magitech Shoulders)

This piece will not accept any dye that I have tried in the two left dye boxes, and I am unwilling to try to change the two right, because they are midnight ice, and I don’t want to risk loosing that because I don’t have midnight ice unlocked.

Rabid Emblazoned Gloves of the Undead (transmuted to Magitech Gloves)

This piece will not accept any dye I have tried in the bottom left box, and I am unwilling to try to change the two right, because they are midnight ice, and I don’t want to risk loosing that because I don’t have midnight ice unlocked.

Rabid Emblazoned Boots of the Udead (transmuted to Magitech Boots)

This piece will accept dye in the bottom left box, but not the top dye box, or bottom right dye box.

All of these pieces were formally transmuted to other armor previously, and all would not accept dye in some or all dye boxes as well.

The gear I have equipped that I haven’t mentioned does dye properly.

This armor was all purchased from the trading post, and transmuted to magitech purchased from the Gem store.

Finally, as shown in my pictures, my character is a male human.

Gandalf.2307:

Bump. Can I get a response on this please?

The Bug Forum isn’t really the place for individualized responses (though, they do happen, occasionally, usually concerning the PS). If you want an assured individualized response, you need only submit a request to CS.

Top of Page – Support – Submit a Request. (It is possible you will be re-directed here, but that means there is no real answer to your issue at this time, or CS is not aware of it.)

Edit: I see you have submitted a request. You will get your answer through the email you used, rather than through this sub-forum, most likely.

Good luck.

I don’t have the magitech set, so I can’t do a full test. I might be able to do a parallel test if I can find something that has the same number of dye channels as each of the two sets you are using (Emblazoned and Magitech).