Unable to receive Mail
Is your mail full? You can only have a maximum of 10 mails from other players.
I also have been unable to receive in game mail. My mails from other players still says 7/10. I am able to send mail to other players, but even when they hit reply and send a message it never reaches me.
I was having the same problem earlier. My mailbox said it was 7/10 full, but I was not receiving mail my husband sent to my toon. I deleted one of the old items, and then a new one popped in.
I had a bunch of npc mail still in my inbox, so I deleted all of those, then the ones my husband had sent me as a test all came through.
Apparently npc mail is somehow affecting the count, even though it doesn’t reflect it in the count at the top of the mailbox.
Thanks Chrystine, that solution worked for me!