Unable to transmute armor
Could you post a screen shot of your hero panel/wardrobe? That might help us figure out what the issue is.
According to your screen shot, you have 0 transmutation charges left. If you have the transmutation charge items sitting in your inventory, you need to double click or right click them to consume them; this applies them to your account.
Thanks for your help. It worked and we can chalk this one up to player incompetence.
No problem. I’m glad I could help.