I bought nine encryption keys from BUY-4373 in the fractal lobby. Instead I got nine 20-charge Ascended Salvage kits. The salvage kits cost 20 gold each. This was a bug, not a mistaken purchase. The screen on BUY-4373 that sells encryption keys only sells these keys. And, you have to confirm the purchase before it is completed. This was extremely upsetting. Most game bugs are annoying, but this bug took over 1/3 of the gold in my account. These kits salvage ascended items. It could be years before I come across 180 ascended items I want to salvage, so they are a total waste. They are account bound so I can’t resell them on BLT or to a vendor. It is a total loss from my account.
I think Anet should fix account losses caused by a bug in their game. The way I look at it, 180 gold is equivalent to about $15, if you use the gem <> gold exchange available through the Black Lion Traders. My response as a customer is to not spend cash (dollars) purchasing items on Guild Wars until I have recouped Anets mistake. So, the new glider wings that cost 700 gems…I’ll wait until they go on sale. And, so on until I have been refunded the value of the gold I lost. This is the only way I can see of making things right.
I did submit a bug report several days ago, but that doesn’t seem to fix the damage to my account.
