Guild Wars 2

I installed the desktop version of this invasive and inaccessible garbage on my #1 account.

I have to click to accept it as it starts up when Windows starts, but then it fails to give any authentication codes for the forum or the game.

In addition, there is no way to uninstall this malware since it fails to appear on my Programs and Features list. Luckily I have this second account to post here. I will not be activating this malware on this account.

I cannot access GuzziHero.2467 at all, anywhere. I cannot remove WinAuth and attempt to reinstall it.

Security? Yeah, I guess it is if even I can’t access my account.

And what help/suggestions did the CS Team have to offer when you contacted them?

Waiting for a response.

Regardless I will be removing this malware as soon as I get a resolution and can get my account access back.

GuzziHero.5104:

I installed the desktop version of this invasive and inaccessible garbage on my #1 account.

I have to click to accept it as it starts up when Windows starts, but then it fails to give any authentication codes for the forum or the game.

In addition, there is no way to uninstall this malware since it fails to appear on my Programs and Features list. Luckily I have this second account to post here. I will not be activating this malware on this account.

I cannot access GuzziHero.2467 at all, anywhere. I cannot remove WinAuth and attempt to reinstall it.

Security? Yeah, I guess it is if even I can’t access my account.

Regarding uninstall:
“1.Download the zip file and extract its contents. There is nothing to install and only one file that you can run immediately.”
https://winauth.com/download/

If I do that, or use HijackThis! to remove WinAuth, however, will my account still expect it to be there and continue to deny access?

You can use the secret code that was generated as part of the process and enter that code into any other compatible app (i.e. one that supports TOTP authentication) to get access to your account. Options would be Google Authenticator on a phone (can be done over wifi), or the Google Chrome extension ‘Authenticator’ on your desktop.

I didn’t write the secret code down, sadly.

This is my own fault, I admit, though the instruction to do so is not really made very clear, and is placed as bullet point 9 in a list of instructions that includes a time-sensitive authentication process.

Issue resolved. Thank you, GM Zero and the Anet support team!