Guild Wars 2

Hello,
I’m a returning player, I bought gw2 last time.
When I pointing to click world transfer at first, it write something like “you can transfer free once”
I tried many times transfer but it always full, so while playing and I spent 4 days tried to transfer to a friend server (Jade Quarry) and today I finally had chance to.. but it ask me to pay 1800gem to transfer.

I thought it was free? but now when I try to point to world selection bar at character screen, the word gone. I even pay for the transfer(1800gem) because it a rare opportunity I finally can play WvW with my friend.

I hope at least I can have my gem or refund back?
Thx in advance.

Submit a ticket to support https://help.guildwars2.com/anonymous_requests/new

There are no free transfers for returning players. The only players that qualify for 1 free transfers are Play4Free players that upgrade to paid accounts.

It may have been a misplaced/inadvertent tool-tip.

I’m pretty sure I did saw the free transfer >_<"
I will submit a ticket now.

If you have no characters then you can transfer for free every 7 days

But I already paid for it =/
Here their reply

Thank you for contacting Guild Wars 2 Support Team.

We’re glad to hear that you were finally able to enter Jade Quarry to play with your friend. Unfortunately, we’re currently not offering a free transfer and for the same reason, it’s no possible for us to refund the gems that were used to transfer servers.

are there a free server transfer few days ago? and im very sure i saw the tool tip for free transfer when point to world selection.

Zary.8235:

are there a free server transfer few days ago? and im very sure i saw the tool tip for free transfer when point to world selection.

There have been no free server transfers recently however like previously mentioned before they did offer free transfers for new free to play players that bought a copy of guild wars 2 after joining.

There is in most cases a free transfer given to account but this only lasts for thirty days after account is created I apologize if you saw a tooltip in error but we cannot provide a refund of gems in these circumstances.

Am I screw? =/