Your password change system is buh-roke

Your password change system is buh-roke

in Bugs: Game, Forum, Website

Posted by: Isurus.8239

Isurus.8239

I’m trying to create a new password and I’m entering a 9-character long password and I’m getting a validation error saying it needs to be at least 8-characters long.

Your password change system is buh-roke

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Gaile Gray

ArenaNet Communications Manager

Next

We’re still looking into these random situations. I’m sorry that I can’t help you directly, but I suggest you contact Support by filing a ticket through the “Ask a Question” tab on that linked page. They will be able to assist you. For tips on what information to provide in a ticket, please read this post and provide as much as possible to expedite the ticket.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Your password change system is buh-roke

in Bugs: Game, Forum, Website

Posted by: rsegames.3916

rsegames.3916

Cant change password, it looks that “Ysr9ifc4utVjyN89crhobX54” and similars are not unique enough…

Really, it pisses me off to be forced to use another password AND have a fail system that dont let you do that

Your password change system is buh-roke

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

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Gaile Gray

ArenaNet Communications Manager

Next

Cant change password, it looks that “Ysr9ifc4utVjyN89crhobX54” and similars are not unique enough…

Really, it pisses me off to be forced to use another password AND have a fail system that dont let you do that

I am sorry for your frustration, and I do understand it, too! All I can suggest is that you contact Support. They can help and the turnaround is very prompt!

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet

Your password change system is buh-roke

in Bugs: Game, Forum, Website

Posted by: rsegames.3916

rsegames.3916

Yeah, the frustation got me really hard, since i had already planned my time with my friends… Well, what got me surprised is that its more easy to reset the password than change it. It was impossible to change, any word (or keyboard faceroll) to create something to change was useless. But when i asked for a reset it was easy (Good to have the cd-key in possession to do it)

Your password change system is buh-roke

in Bugs: Game, Forum, Website

Posted by: Pelendones.9367

Pelendones.9367

I dont have the Key i think
Do i have to search it or can i look them up?
Becouse I have access to my account but cant reset passwort…
Also i cant change it it still says your password is shorter than 8 letters.
Even if I type auzgfbaleriuhlasghialirghlaerig it still says that

Your password change system is buh-roke

in Bugs: Game, Forum, Website

Posted by: Michael.4791

Michael.4791

I dont have the Key i think
Do i have to search it or can i look them up?
Becouse I have access to my account but cant reset passwort…
Also i cant change it it still says your password is shorter than 8 letters.
Even if I type auzgfbaleriuhlasghialirghlaerig it still says that

Write a support ticket. They will be able to help.

Your password change system is buh-roke

in Bugs: Game, Forum, Website

Posted by: TGSlasher.1458

TGSlasher.1458

When I tried to change my password it would not accept 8 digit passwords. So I cant set my password back to what it was.

Check the length code isn’t: if (passwordlength > eight) {allow password here}
ensure that it is: if (passwordlength >= eight) {allow password here}

stupid smiles lol

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Your password change system is buh-roke

in Bugs: Game, Forum, Website

Posted by: Gaile Gray

Previous

Gaile Gray

ArenaNet Communications Manager

I really think this must signify a bug. And while you are welcome to contact Support by filing a ticket through the “Ask a Question” tab on that linked page, I’d like to move this to the Bugs Forum so that the team can review this for possible remedies.

Gaile Gray
Communications Manager
Guild & Fansite Relations; In-Game Events
ArenaNet