Guild Wars 2

fixed with patch

More people that opened a Black Lion Chest and got 0 unidentified dyes in them, as described in the contents of the Zaishen War Paint Kit?

If you are posting that you did not receive the Unidentified Dyes from the Zaishen War Paint Kit, you can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance.

Make sure you didn’t already have some in your inventory, or clicked while the bank was open.

Good luck.

mkay thankies

Fixed now with yesterdays patch

Great, I opened 20+ chests before the fix and did not notice the issue. Now I can’t really tell how many did not reward me appropriately. GG, Anet.

Ashantara.8731:

Great, I opened 20+ chests before the fix and did not notice the issue. Now I can’t really tell how many did not reward me appropriately. GG, Anet.

Create a support ticket anyhow. Include how many keys you used and as much information as you can about the drops you received, the approximate times.

At worst, you’re out the 2-4 minutes it takes to fill out the ticket. At best, support might be able to figure out where you were when you opened them, which would give them a reason to estimate how many unID dyes you might have missed out on.

In other words, you don’t have to figure it out.

Or, you were in one of the places that did drop dye. I opened all my keys in the Terrace; no problem receiving dyes there.

The bug seemed to be, either you got dyes (and things were ok), or got none (that was the bug). It was all or nothing, depending on where you were when you opened dyes. If you opened the chests all in the same place, you probably got all your dyes. Might have been the PvP Lobby, or Fractal Lobby, or something.

Inculpatus cedo.9234:

Or, you were in one of the places that did drop dye. I opened all my keys in the Terrace; no problem receiving dyes there.

The bug seemed to be, either you got dyes (and things were ok), or got none (that was the bug). It was all or nothing, depending on where you were when you opened dyes.

Ahhh, okay then, I’m safe. I opened them in the Terrace, too, and definitely did receive dyes. Thanks.