Guild Wars 2

I apologize if this topic is elsewhere. I looked but couldn’t find anything about this issue. I bought the Char backpack from the Gem store. I unpacked it and used it to skin another pack piece I had. The transmutation worked as it should. When I put the pack on and checked the box to show it, the pack can’t be seen. Is this a bug? Did I do something wrong? Can I fix this or do I need to wait for it to be fixed in an update? Any positive comments and/ or help is appreciated.

Update on my question about the Char backpack. It does not show in the H menu preview but does show in game. So my question is answered and problem solved. But I guess the preview in the H menu will have to eventually be fixed.