Guild Wars 2

I posted this is Tech support but I thought maybe this was a Bug so I thought I would post this here to try and get it figured out.

During cutscenes I can barely hear the characters/npcs voice.
I have the Dialog Volume slider at maximum within Sound Options. I have tried
uninstalling and reinstalling. I have unplugged my headphones and tried speakers.

Sound works fine with every other aspect of the game. I can hear the npcs and my character with no problems at all. It only happens during cutscenes.(cinematic conversations)

I am getting SOME sound. like if i max out all my volume setting i can hear a slight whisper in these cinematic conversations, and when it is over my ears are bleeding because everything is back to normal sound

Messing with 7.1 5.0 and 2.0 speaker settings with both my 7.1 speaker set and my headphones. will give results

Plugged in my 7 speaker set set it to surround 7.1 and getting a faint volume on these dialogs. switch my Corsair Vengeance 2000 Headset from 7.1 to 5.0 and got the same. moved it to 2.0 simple and my speakers and my headset are both now picking up the volume at a normal level.

thank you…
I have been trying to get this for over a week and been messing with mostly in game setting thinking I messed with them. just gotta remind myself to change my speakers to 2.0 when playing GW2 instead of 7.1