Guild Wars 2

my max level charr elementalist can’t view my previous personal story chapters in the Hero screen without crashing my client. i left off my story at 53, but when looking back into my previous story fluff, i noticed that everything from “I’m Piatym Zywiolem” and the “Stoking The Flame”. any ideas?

i might need a dev or something to check to see if this toon’s story file is corrupt or whatever could be wrong with the server that affects this. my friend who has a charr necromancer with almost identical starting background (as far as i can remember, since i can’t actually check without crashing), is not having this problem.

:-( sad face.

bump please meow

bump. and also, this seems to be the only character on my account that has this issue.

listen, i know this isn’t a big deal kind of bug, i don’t “need” to know my first 10 levels of story, but it would be nice to do such a thing when comparing beginning choices with my friends

sigh.. bump please

am i allowed to continue bumping until someone resolves this?

• When your game crashes, does it offer you an error code?
• Do you get the Send ArenaNet Crash Report dialogue box?
• In your “Documents/Guild Wars 2” folder, attach your arenanet.log file to a response comment for help determining what the error is.

—> Crash <—
Assertion: CtlView inconsistent page size. (was: testCount < 5
File: ..\..\..\Engine\Controls\CtlView.cpp(687)
App: Gw2.exe
Pid: 5836
Cmdline:
BaseAddr: 00400000
ProgramId: 101
Build: 24249
When: 2013-10-13T01:09:35Z 2013-10-12T20:09:35-05:00
Uptime: 0 days 0:01:04
Flags: 0

—> System <—
Name: XERONIA
IpAddr: 192.168.1.100
Processors: 2 [GenuineIntel:6:7:6]
OSVersion: Windows 6.1 (32 bit)

—> System Memory <—
Physical: 1305MB/ 3069MB 42%
Paged: 3475MB/ 6138MB 56%
Virtual: 409MB/ 2047MB 19%
Load: 57%
CommitTotal: 2663MB
CommitLimit: 6138MB
CommitPeak: 3192MB
SystemCache: 1145MB
HandleCount: 19695
ProcessCount: 54
ThreadCount: 764

—> Process Memory <—
Private: 1155MB
WorkingSet: 907MB
PeakWorkingSet: 908MB
PageFaults: 493344

—> Game Context <—
MapId: 50
Flags: 0×241
ElapsedTime: 00:00:44

—> World State <—
<WorldState BufferCapacity=“38518784” BufferUsed=“12665766” DrawCalls=“835” Fps=“27” EffectLights=“0” Lights=“80” Materials=“386” Particles=“433” Submodels=“835” TextureLoadsPending=“5” TextureMemory=“162362724” Triangles=“501553” VerticesSoftwareTransformed=“0” VideoMemoryTotal=“65713820” CameraPos=“-289.942, 11765.6, -637.651” CameraFwd=“-0.528161, 0.818806, 0.224951” MapName=“wZY+N.PVPAc” MapNamespace=“wRDh/” MapSector=“IJwR+.h7pEN” MapType=“Public” MapFloor=“1” MapId=“50” MapTimeOfDay=“1.000000” PlayerFacing=“-0.535837, 0.844322, 0” PlayerPos=“-384.801, 11912.7, -516.621” PlayerVelocity=“0, 0, -0” />

[DbgHelp.dll is C:\Windows\system32\dbghelp.dll]
[DbgHelp.dll version 6.1.7601.17514 (64/32-bit compatible)]

—> ClientContextThreadProc Thread 0×1708 <—

—> Trace <—
Pc:00b3aa34 Fr:3a62fb84 Rt:00b3ac01 Arg:3a62fc48 120fb5e0 00000000 00000000
Pc:00b3ac01 Fr:3a62fba0 Rt:00b650ae Arg:00000000 0ded3688 120fb734 0ded367c
Pc:00b650ae Fr:3a62fbdc Rt:00b64be2 Arg:00000000 00000037 120fb734 00001a81
Pc:00b64be2 Fr:3a62fc08 Rt:00b64c64 Arg:0ded367c 00000037 3a62fc48 00000000
Pc:00b64c64 Fr:3a62fc2c Rt:00b5a08a Arg:00000037 3a62fc48 00000000 00001a81
Pc:00b5a08a Fr:3a62fc64 Rt:00b553df Arg:3a62fca4 3a62fcac 0de83fc0 3a62fd60
Pc:00b553df Fr:3a62fc80 Rt:0044d3a0 Arg:3a62fcac 120fb8e0 3a62fd08 41200000
Pc:0044d3a0 Fr:3a62fcd8 Rt:0044e7db Arg:44660000 120fb8e0 11dab010 11dab01c
Pc:0044e7db Fr:3a62fcf4 Rt:00b64be2 Arg:00000000 00000037 120fb8e0 00001a80
Pc:00b64be2 Fr:3a62fd20 Rt:00b64c64 Arg:11dab010 00000037 3a62fd60 00000000
Pc:00b64c64 Fr:3a62fd44 Rt:00b5a08a Arg:00000037 3a62fd60 00000000 120fb78c
Pc:00b5a08a Fr:3a62fd7c Rt:00b5a638 Arg:3a62fdb8 3a62fdc8 120fb78c 00001a80
Pc:00b5a638 Fr:3a62fdd0 Rt:00b5b5cf Arg:3a62fde8 031fa1b0 00000027 00000027
Pc:00b5b5cf Fr:3a62fdf8 Rt:00b550ce Arg:3d1cf5c1 3d1cf5c1 3d1fbe77 3a62fe38
Pc:00b550ce Fr:3a62fe0c Rt:004130c1 Arg:3d1cf5c1 3d1cf5c1 3d1fbe77 063d99dc
Pc:004130c1 Fr:3a62fe38 Rt:0041696f Arg:3d1cf5c1 00b52cef 031fb208 031fade0
Pc:0041696f Fr:3a62fe80 Rt:00b4f09f Arg:031fade0 031fae34 063d99d0 00000008
Pc:00b4f09f Fr:3a62feec Rt:00b4f3f9 Arg:a443fc43 00000001 03f54d56 02985dd0
Pc:00b4f3f9 Fr:3a62ff24 Rt:00b4f4cf Arg:00000000 034023a0 006e2aef 00000000
Pc:00b4f4cf Fr:3a62ff44 Rt:009532fd Arg:034023a0 a443fc1b 00000000 02985dd0
Pc:009532fd Fr:3a62ff7c Rt:009533a5 Arg:00000000 3a62ff94 77a8ed5c 02985dd0
Pc:009533a5 Fr:3a62ff88 Rt:77a8ed5c Arg:02985dd0 3a62ffd4 779537eb 02985dd0
Pc:77a8ed5c Fr:3a62ff94 Rt:779537eb Arg:02985dd0 4e0add6d 00000000 00000000
Pc:779537eb Fr:3a62ffd4 Rt:779537be Arg:00953323 02985dd0 00000000 00000000
Pc:779537be Fr:3a62ffec Rt:00000000 Arg:00953323 02985dd0 00000000 00000000

—> Thread registers <—
eax=3a62f6ec ebx=00000000 ecx=00000000 edx=00000040 esi=00000000 edi=00000000
eip=00b3aa34 esp=3a62fb00 ebp=3a62fb84
cs=001b ss=0023 ds=0023 es=0023 fs=003b gs=0000 efl=00200246

eax-32 3A62F6CC 00000000 00000004 fffffd34 000002e4
eax-16 3A62F6DC fffffd34 000002cc 00000018 00000000
eax 0 3A62F6EC 80000003 00000000 00000000 75c2812f
eax16 3A62F6FC 00000002 00000002 0de7fdc0 00000280
eax+32 3A62F70C 00000000 00000040 3a62fa70 3a62f7f0
eax+48 3A62F71C 3a62f740 009570b3 3a62f7f0 00000000

—> Code <—
00B3AA14 baff8b4d b883c408 85c97405 e81bd2b9 …M……t…..
00B3AA24 ff68af02 0000ba0c 7a5301b9 607b5301 .h……zS..`{S.
00B3AA34 e8e7deba ffe922ff ffffd9ee d955f8d9 ……"……U..
00B3AA44 5dfcd945 f8eb078b 7d08ddda ddd9d945 ]..E….}……E
00B3AA54 e0d9c0d9 45d8d9c0 deead9ee d8d2dfe0 ….E………..
00B3AA64 dddaf6c4 417a04dd d8eb02dd dad9c9d9 ….Az……….

[first half]

[second half]

—> Stack <—
3A62FB00 00b3aa39 000002af 3a62fc48 3a62fbb8 9…….H.b:..b:
3A62FB10 00000000 445c0000 4331c71c 445c0000 ……\D..1C..\D
3A62FB20 4331c71d 445c0000 4331c71c 445c0000 ..1C..\D..1C..\D
3A62FB30 4331c71d 445c0000 4331c71c 0edd6a00 ..1C..\D..1C.j..
3A62FB40 000000cb 00000005 00000180 445c0000 …………..\D
3A62FB50 4331c71c 41a00000 41a00000 00000000 ..1C…A…A….
3A62FB60 00000000 00000000 00000000 445c0000 …………..\D
3A62FB70 4331c71c 445c0000 445f5556 445c0000 ..1C..\DVU_D..\D
3A62FB80 4331c71c 3a62fba0 00b3ac01 3a62fc48 ..1C..b:….H.b:
3A62FB90 120fb5e0 00000000 00000000 3a62fbb8 …………..b:
3A62FBA0 3a62fbdc 00b650ae 00000000 0ded3688 ..b:.P…….6..
3A62FBB0 120fb734 0ded367c 00001a81 00000037 4…|6……7…
3A62FBC0 0ded3674 00002030 80000000 00000000 t6..0 ……….
3A62FBD0 3a62fc48 3a62fbf0 00b3aaf0 3a62fc08 H.b:..b:……b:
3A62FBE0 00b64be2 00000000 00000037 120fb734 .K……7…4…
3A62FBF0 00001a81 00000037 0ded3680 00002030 ….7….6..0 ..
3A62FC00 80000000 00000001 3a62fc2c 00b64c64 ……..,.b:dL..
3A62FC10 0ded367c 00000037 3a62fc48 00000000 |6..7…H.b:….
3A62FC20 3a62fca4 00001a81 120fb5e0 3a62fc64 ..b:……..d.b:
3A62FC30 00b5a08a 00000037 3a62fc48 00000000 ….7…H.b:….
3A62FC40 00001a81 ffffffff 44610000 445f5556 ……….aDVU_D
3A62FC50 3a62fc54 00000000 00000000 44610000 T.b:……….aD
3A62FC60 445f5556 3a62fc80 00b553df 3a62fca4 VU_D..b:.S….b:
3A62FC70 3a62fcac 0de83fc0 3a62fd60 3a62fd60 ..b:.?..`.b:`.b:
3A62FC80 3a62fcd8 0044d3a0 3a62fcac 120fb8e0 ..b:..D…b:….
3A62FC90 3a62fd08 41200000 41200000 44638000 ..b:.. A.. A..cD
3A62FCA0 4461d556 3a62fd08 3a62fd60 44610000 V.aD..b:`.b:..aD
3A62FCB0 445f5556 00000000 00000000 44660000 VU_D……….fD
3A62FCC0 41200000 41a00000 41200000 41200000 .. A…A.. A.. A
3A62FCD0 41200000 44645556 3a62fcf4 0044e7db .. AVUdD..b:..D.
3A62FCE0 44660000 120fb8e0 11dab010 11dab01c ..fD…………
3A62FCF0 3a62fd08 3a62fd20 00b64be2 00000000 ..b: .b:.K……
3A62FD00 00000037 120fb8e0 00001a80 00000037 7………..7…
3A62FD10 11dab014 00000410 80000000 00000000 …………….
3A62FD20 3a62fd44 00b64c64 11dab010 00000037 D.b:dL……7…
3A62FD30 3a62fd60 00000000 120fb960 00001a80 `.b:….`…….
3A62FD40 120fb78c 3a62fd7c 00b5a08a 00000037 ….|.b:….7…
3A62FD50 3a62fd60 00000000 120fb78c 120fb938 `.b:……..8…
3A62FD60 44dc0000 44645556 3a62fd6c 00000000 …DVUdDl.b:….
3A62FD70 00000000 44dc0000 44645556 3a62fdd0 …….DVUdD..b:
3A62FD80 00b5a638 3a62fdb8 3a62fdc8 120fb78c 8…..b:..b:….
3A62FD90 00001a80 120fb78c 00000000 00000000 …………….
3A62FDA0 44dc0000 00000000 44dc0001 44645556 …D…….DVUdD
3A62FDB0 44dc0000 00000000 44dc0000 44645556 …D…….DVUdD
3A62FDC0 00001a7e 120fbae4 44dc0000 44645556 ~……….DVUdD
3A62FDD0 3a62fdf8 00b5b5cf 3a62fde8 031fa1b0 ..b:……b:….
3A62FDE0 00000027 00000027 45348600 4307aa00 ‘…’…..4E…C
3A62FDF0 4537e600 433daa00 3a62fe0c 00b550ce ..7E..=C..b:.P..
3A62FE00 3d1cf5c1 3d1cf5c1 3d1fbe77 3a62fe38 …=…=w..=8.b:
3A62FE10 004130c1 3d1cf5c1 3d1cf5c1 3d1fbe77 .0A….=…=w..=
3A62FE20 063d99dc 3a62fe74 0000000c 3d1cf5c1 ..=.t.b:…….=
3A62FE30 3d1fbe77 3d1fbe77 3a62fe80 0041696f w..=w..=..b:oiA.
3A62FE40 3d1cf5c1 00b52cef 031fb208 031fade0 …=.,……….
3A62FE50 00000001 00000002 00000002 00000008 …………….
3A62FE60 3a62fe7c 031fb208 00000001 031fb104 |.b:…………
3A62FE70 00000000 063d99dc 031fae2d 00000000 ……=.-…….
3A62FE80 3a62feec 00b4f09f 031fade0 031fae34 ..b:……..4…
3A62FE90 063d99d0 00000008 3a62fec0 031fb208 ..=…….b:….
3A62FEA0 00000001 02985dd0 00000000 75c2189f …..]………u
3A62FEB0 a444d480 00000001 32a63750 0000002d ..D…..P7.2-…
3A62FEC0 00000027 00000000 00000000 00000001 ‘……………
3A62FED0 02985dd0 03f54d56 00000001 73a2270c .]..VM…….’.s
3A62FEE0 26267d21 00000000 a443fd8b 3a62ff24 !}&&……C.$.b:
3A62FEF0 00b4f3f9 a443fc43 00000001 03f54d56 ….C.C…..VM..

[last half]

—> Error Logs <—
ferencing a propID that doesn’t exist propId=‘1593706861845028365’
Content is referencing a propID that doesn’t exist propId=‘1593729157020261900’
Content is referencing a propID that doesn’t exist propId=‘1600439668785054226’
Content is referencing a propID that doesn’t exist propId=‘1600442293010072107’
Content is referencing a propID that doesn’t exist propId=‘1600439492691395101’
Content is referencing a propID that doesn’t exist propId=‘1600443581500260911’
Content is referencing a propID that doesn’t exist propId=‘1600420874008166942’
Content is referencing a propID that doesn’t exist propId=‘1600443684579476012’
Content is referencing a propID that doesn’t exist propId=‘1600458575231091208’
Content is referencing a propID that doesn’t exist propId=‘1600440244310671891’
Content is referencing a propID that doesn’t exist propId=‘1600444410428949026’
Content is referencing a propID that doesn’t exist propId=‘1600441794793865748’
Content is referencing a propID that doesn’t exist propId=‘1600442086851641877’
Content is referencing a propID that doesn’t exist propId=‘1600444178500715053’
Content is referencing a propID that doesn’t exist propId=‘1600442821291049512’
Content is referencing a propID that doesn’t exist propId=‘1600444706781692448’
Content is referencing a propID that doesn’t exist propId=‘1600440729641976337’
Content is referencing a propID that doesn’t exist propId=‘1600440540663415312’
Content is referencing a propID that doesn’t exist propId=‘1600444844220645921’
Content is referencing a propID that doesn’t exist propId=‘1600457832201749003’
Content is referencing a propID that doesn’t exist propId=‘1600445265127440935’
Content is referencing a propID that doesn’t exist propId=‘1600445505645609508’
Texture missing mip chain: 0×066f6d
Texture missing mip chain: 0×066f6c
CtlView inconsistent page size from frame CQuestCompletedFrame. Size history: <880.000000, 177.777771> <880.000000, 177.777786> <880.000000, 177.777771> <880.000000, 177.777786> <880.000000, 177.777771>

—> DirectX Device Info <—
VendorId = 0×10de
DeviceId = 0×0a20
Version = 9.18.0013.2723
Description = NVIDIA GeForce GT 220
Compat = 0×00100800
VidMem = 2257 MB

There are a few things I’d like you to try to see if it solves the problem before jumping to the more involved testing. I’d much rather find that one of these more simple checks solves it instead of the potential culprit being a faulty RAM stick after later tests.

First: Check the game for errors and repair it

• Close your game completely.
• Next, make a copy of your Gw2 game shortcut and rename it “GW2 Repair” or to something that you will recognize it for being only for running a repair on your GW2 installation.
• Now, right-click this “Gw2 Repair” shortcut and click on “Properties”.
• On the “Shortcut” tab look in the “Target:” field, you should see:
  “C:\Program Files (x86)\Guild Wars 2” or wherever you have Guild Wars 2 installed.
• After the closing quotation marks in this line put a space and then add -repair
  It will look like this but with your GW2 install location:
  “C:\Program Files (x86)\Guild Wars 2” -repair
• Hit OK after making this change.
• Run this repair shortcut. Your game will run through a repair cycle and fix any damaged files it finds.
• After it runs through, start the game using the normal GW2 game shortcut and see if it still crashes when viewing your personal story history.

repairing doesn’t fix the problem