i can't connect to 2 of my characters
It is possible that there is a damaged file in your game archive that is preventing the characters from loading. If there is a damaged file, it can be fixed by running a repair on the client.
The first thing I would recommend doing is to run this repair cycle on your client to see if it fixes the issue.
If you need a hand doing that:
Check the game for errors and repair it
- Close your game/launcher
- Right-click your game shortcut and select ‘Properties’
- On the ‘Shortcut’ tab, the first line says “Target:”, immediately after the end quotation marks in this field, put a space and then add -repair
It will look like this (but with your installation location):
“F:\Guild Wars 2\Gw2.exe” -repair - Make sure there is a space between the " and -repair
- Run the shortcut and it’ll repair the game files if any are damaged.
- After the repair is finished, close the launcher, remove the -repair argument you added and run the game as normal to see if it’s fixed.
(it is likely that the repair will dip into the ‘not responding’ state often, but it should finish properly after a few minutes or so)
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im having this problem too. repair just gave me same error.
http://imgur.com/gallery/mbhcmgY
it ONLY occurs when i try to zone into Straits of Devastation. happened to a second char. now both are stuck in purgatory, waiting either salvation or deletion.
Some players have had success with ‘stuck’ characters using the -prefreset command line argument. (Same instructions as above…replace -repair with -prefreset)
You might give it a try.
If you continue to have issue, you can contact the CS Team via the ‘Support’ link above/below and ‘Submit a Request’ for assistance.
Good luck.
screenshot