The feel the overall performance of the servers has degraded since the game went F2P. Over the course of an hour hanging out in the PvP lobby/Heart of the MIst I had connection drops three times. Also in conquest battles and especially on the Courtyard map I’ve had many problems with lag. I know how to monitor network performance and I am certain this problem is with ArenaNet servers.
As a software developers I understand problems can take time to work out, but with an on-line game the absence of lag is CRITICAL to the user experience. If lag occurs consistently as it has been over the past week then the game is completely ruined. We all work hard in game to achieve objectives ArenaNet has designed and when your servers lag and cheat us… well F2P or not, that’s going to drive people away because it shows that you don’t have a good grasp of your infrastructure.
Historically ArenaNet has had rock solid servers. You apparently have invested a lot in the technology behind your infrastructure, I’m not sure why lately this has been a problem but I hope you understand addressing this should be your highest priority.
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