Guild Wars 2

I did my personal story and finished the lvl 60 and didn’t get a black lion key.
I was supposed to get Black Lion Chest Key
and 6 Bags of Loot and Commando’s Breather, Outrider’s Breather, or Trooper’s Breather but only got 5 bags of loot. This is the only personal story i’ve done in months.

On my character I did the Battle of Claw Island lvl 60 personal story, when you finish it you are supposed to get Black Lion Chest Key,
6 Bags of Loot, and Outrider’s Breather ( https://wiki.guildwars2.com/wiki/The_Battle_of_Claw_Island you can check website for the info on the rewards)
ALL I got was 5 bags of loot and something called blessed steps. I haven’t done my personal story in months, but you are supposed to get black lion keys with “Personal story rewards
Completion of the level 10 racial story (Only once per week per account).
Setting the Stage (level 40)
The Battle of Claw Island (level 60)” and I haven’t done it in months

Can you fix this bug and can I get the reward I was supposed to get?

I got on another character and did a lvl 10 personal story and now I got the key, but the lvl 60 story is bugged that should’ve gave me the key the 1st time around.