Guild Wars 2

After posting 3 bug reports… and still nothing, I thought Id try here…

Purchased approx 411 gems a week or so ago and the money 54g ish left my pockets, but no gems… any chance I can get the gems or the gold back please? I Think it was the night prior to the most recent patch (so would be june 30th)

and last night, I purchased 2 traits on my guardian, the skill points and cash taken, but I cannot use them. (Strength in numbers, and Purity)

A reply at the very least would give me the impression you care about your customers.

Have you submitted a ticket with Support (SERVICES > SUPPORT > SUBMIT A TICKET)?

Things specifically associated with your account would need to be handled by Support, not in or by reports in this forum. Bug Reports in game will not result in any direct action to your Account (that needs to be addressed via a Support Ticket).

Maybe I am posting the wrong type of report… I’ll have another look when I get a chance to log in.

Ellister.4026:

Maybe I am posting the wrong type of report… I’ll have another look when I get a chance to log in.

In-game Bug Reports garner no response, as stated in the Bug Report window. For an individualized response, you must contact Customer Support. Top of Page – Services and/or Support – Submit a Request.

Good luck.

What is the spec of your guardian? The gems not showing up certainly needs a ticket, but I’m wondering if the reason you can’t use the traits you bought is because you don’t have the right spec to use them.