Guild Wars 2

getting a pop up in the gemstore, also, gemstore has been buggy for me since the 21 day anniversary sales started, have been unable to click on anything most of the time, trade gold for gems in custom exchange, would bring up buy more gems window…

“Ads by DNS Unlocker” (as you can see at the bottom of the pop-up) is adware that your computer is infected with.

If it was installed as part of bundled software that you intentionally installed, though didn’t realize it would install this additional adware, then it should be listed in your add/remove programs software list where you can uninstall it. If it was installed maliciously as part of a virus, spyware or malware infection, you’ll need to clean your computer more thoroughly than simply uninstalling it.

Immediately clean your computer!

• First check if “DNS Unlocker” has an uninstall listing in your computer’s add/remove programs list. If so, proceed to uninstall it.

Further cleaning that is recommended:

• Check your web browser(s) for any installed extensions that are adware, like DNS Unlocker is, and remove the extension(s) from your web browser(s)
• Run a full scan with your anti-virus program
• Download, install and run an AdWare removal program, such as AdwCleaner, AdAware, SpyBot
• Follow that up with downloading, installing and running Malwarebytes Anti-Malware

Usually, if one virus has found its way onto your computer, there are sure to be more. Depending on what viruses or malware are found, after cleaning your computer thoroughly, you may want to change your passwords for your email and various login accounts. Do not change them prior to cleaning or your new passwords will likely be compromised and you would need to do it all over again.

This took care of the pop up, but still having issues of not being able to click on anything most of the time in gem store, and its not just me, wife plays on seperate computer and has been having the same problem

You can try clearing your cache via instructions found in the KB.

Top/Bottom of Page – Support – Search (Desired topic)

Good luck.