Guild Wars 2

dear customer support,

as requested i will post m y problem on the forums. I hope other people with the same problem join me with and share there information.

Since sunday about in the afthernoon afther a fractal run i cannot join fractal groups anymore who are already inside the instance. I get the standard message to make my own instance but never the message to join the group. the message is also weirdly in the lower down left corner of the screen. about half visible on the screen. This is by invite from myself, by LFG and invite from a other player. I have relogged, changed characters. went inside and out of LA. Used differed WP inside of LA. Never getting the message to join the group, just the message to make a new instance for fractals. always in the lower left corner and half visible. Also going to the asura gate wont get me the message to join the group but gifs me the message to make my own instance this one does appears on right spot of the screen ( middle) About 35 hours now this is going on. Its a pretty big bug if you ask me. Please Help !

Update:

So i’m still not able to join fractals groups. I even got a new (the right one for joining a instance YAY i thought ! but then i saw join on lvl 0 ! see screenshot, i even asked on which lvl they activated the instance. And this is not some server or instance problem. I have asked my guildies to join a fractal and then try to get me in but no luck. The screens are indeed from pug groups but i play 9/10 with my guild mates on same server and LA instance. and for the record. when i pressed join i couldnt….

Yeah we had the same problem. It happened when other people were on a different server to us or a different Lion’s Arch instance.
Best thing to do is get someone from the group to leave Fractals, Let you join first and then the other guy.

Whenever I’ve gotten that message, I just click the button and end up in the appropriate instance. I am treating it as a “typo.” (Naturally, it should still get fixed.)

Got same problem since 1 month or 2… cant do fractals… fun fact… on PBE slots i could easy join in to fractals. I think Anet screw somth…